Hi, I’m
Reginald Staten Jr
Customer Service
Phoenix,AZ
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
years of professional experience
8
years of post-secondary education
Work History
Swissport USA(JetBlue Airlines) Phoenix, AZ
Airport Operations Agent
07.2021 - 04.2022
Job overview
- Stacked unclaimed items onto baggage carts and into storage racks and shelves.
- Used Sabre to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
- Provided announcements to passengers to explain baggage procedures.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Conducted departure and arrival briefings.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained energy and enthusiasm in fast-paced environment.
Hastings & HastingsMesa, AZ
Receptionist Administrator
01.2019 - 05.2021
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
CarMaxTempe, AZ
Sales Consultant
05.2017 - 12.2018
Job overview
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Helped build sales team for new location by training and mentoring all members.
AmazonTempe, AZ
Manager in Training/Dispatcher
08.2016 - 11.2018
Job overview
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Coordinated technical training and personal development classes for staff members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Sonora Quest LaboratoriesTempe, AZ
Specimen Processor
08.2015 - 06.2016
Job overview
- Set and oversaw quality assurance guidelines for laboratory work.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used coordination and planning skills to achieve results according to schedule.
Alpha ConnectPhoenix, AZ
Customer Service Representative
02.2014 - 07.2015
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
South Pointe High School, Phoenix, AZ
High School Diploma
08.2014 - 05.2018
Arizona State University, Tempe, AZ
Bachelor of Science from Criminal Justice
10.2016 - 12.2018
Arizona State University, Tempe, AZ
Master of Arts from Cognitive Psychology
03.2019 - 05.2021
Skills
Sales expertise
Timeline
Airport Operations Agent
Swissport USA(JetBlue Airlines)
07.2021 - 04.2022
Arizona State University
Master of Arts from Cognitive Psychology
03.2019 - 05.2021
Receptionist Administrator
Hastings & Hastings
01.2019 - 05.2021
Sales Consultant
CarMax
05.2017 - 12.2018
Arizona State University
Bachelor of Science from Criminal Justice
10.2016 - 12.2018
Manager in Training/Dispatcher
Amazon
08.2016 - 11.2018
Specimen Processor
Sonora Quest Laboratories
08.2015 - 06.2016
South Pointe High School
High School Diploma
08.2014 - 05.2018
Customer Service Representative
Alpha Connect
02.2014 - 07.2015
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