Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Reginald Sullivan

Memphis,TN

Summary

Experienced shift management professional with a proven track record of leading teams and optimizing daily operations. Recognized for strong focus on team collaboration and delivering results. Adaptable to changing needs. Skilled in conflict resolution and time management. Highly reliable and flexible. Problem-solving abilities, willingness to learn, and excellent communication skills make a valuable asset. Poised to contribute to team success and achieve positive results. Dedicated and enthusiastic, ready to tackle new challenges and advance organizational objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens
02.2025 - Current
  • Complete store opening and closing procedures and balance tills.
  • Train new employees and delegate daily tasks and responsibilities.
  • Maintain a clean and organized work environment, ensuring safety standards are met consistently.
  • Oversee cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolve customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction.
  • Help store management meet standards of service and quality in daily operations.
  • Respond to and resolve customer questions and concerns.
  • Complete cash and credit card transactions accurately using POS software.
  • Optimize customer experience by delivering superior services and effectively troubleshooting issues.
  • Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Keep employees operating productively and working on task to meet business and customer needs.

Warehouse Team Lead

GXO Logistics
09.2019 - 01.2025
  • Oversaw the receiving and inspection of incoming shipments, verifying quantities against purchase orders to prevent discrepancies
  • Maintained accurate records of inventory levels, ensuring optimal stock availability while minimizing excess stock
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
  • Utilized different styles of forklifts to unload/load trailers, transport different types of inventory throughout the warehouse, and for inserting/removing different inventory from storage racking
  • Utilized the Microsoft Suite to create daily receiving reports for the company to capture revenue data
  • Collaborated with the company's business management team to relay any useful information such as shipment delays, purchase order discrepancies, product damages, incoming priority shipments, etc
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Oversaw the receipt of inbound shipments, ensuring accurate documentation and timely distribution of goods to appropriate locations within the warehouse.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Mentored new hires for seamless integration into the team, providing guidance on best practices, company policies, and procedures.
  • Regularly conducted team meetings to review performance metrics and set goals for ongoing improvement in warehouse productivity.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept work areas neat, clean and free from debris.
  • Received new stock and input values into computer system.

Movie Theater Employee

Hollywood 20 Cinema
06.2017 - 09.2019
  • Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Worked with other staff members for smooth theater operations.
  • Managed ticket booth operations, ensuring accurate transactions and prompt customer service.
  • Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
  • Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.
  • Conducted routine inventory checks for concession items, minimizing waste and ensuring product availability for guests.
  • Secured theater at end of each shift to prevent theft of theater items.
  • Trained new employees on company policies and procedures, fostering a productive work environment.
  • Performed routine inspections of theater to identify safety hazards.
  • Sold admission, processed payments, and issued tickets.

Education

No Degree - Radiology

Southwest Tennessee Community College
Memphis, TN
05.2019

High school diploma -

Bartlett High School
Bartlett, TN
05.2017

Skills

  • Teamwork
  • Strong verbal and written communication
  • Customer service focus
  • Time management
  • Organizational skills
  • Multitasking Abilities
  • Staff supervision
  • Work delegation
  • Daily reporting
  • Shift leadership
  • Creative decision-making and problem solving capacity
  • Cash handling

Certification

Forklift Certification

Languages

Spanish - Intermediate

Timeline

Shift Lead

Walgreens
02.2025 - Current

Warehouse Team Lead

GXO Logistics
09.2019 - 01.2025

Movie Theater Employee

Hollywood 20 Cinema
06.2017 - 09.2019

No Degree - Radiology

Southwest Tennessee Community College

High school diploma -

Bartlett High School

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