Destine Thomas
Macon,GA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at R&C Superior Transportation LLC through expert route management and negotiation skills. Excelled in problem-solving and active listening, significantly improving client relations and reducing delays. Demonstrated critical thinking and customer service excellence across roles, driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Truck Dispatcher
R&C Superior Transportation Llc
Macon, GA
08.2022 - 01.2024
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Truck Dispatcher
Que Logistics Llc
Macon, GA
09.2021 - 01.2024
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Coordinated dispatching of (3) drivers to accomplish daily delivery requirements.
Cell Phone Customer Service Associate
Arise T-Mobile
Macon, GA
03.2018 - 01.2020
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- I handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- I've answered customer telephone calls quickly to avoid on-hold wait times.
Driver
Yellow Cab Taxi
Macon, GA
04.2015 - 08.2018
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Education
High School Diploma -
Northside High School
Warner Robins 05.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Strong Communication Skills
- Stress Tolerance
- Freight Rate Negotiation
Timeline
Truck Dispatcher
R&C Superior Transportation Llc
08.2022 - 01.2024
Truck Dispatcher
Que Logistics Llc
09.2021 - 01.2024
Cell Phone Customer Service Associate
Arise T-Mobile
03.2018 - 01.2020
Driver
Yellow Cab Taxi
04.2015 - 08.2018
High School Diploma -
Northside High School