Reginald Thompson
Houston,United States
Summary
Detail-oriented management and Systematic professional with exceptional organizational, planning and multitasking abilities. Specializing in decontaminating and sterilizing instruments for use in medical procedures. Positive and upbeat with a team-oriented attitude. Qualified Training Coordinator with over 18 years of training and management experience. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Sterile Processing Technician
Department Of Veterans Affairs
12.2023 - Current
- Inspecting and assembling instrument sets for surgeries
- Decontaminating and cleaning instruments, ensuring they are properly cleaned for the sterilization phase
- Keeping the clean and decontamination sides separate, ensuring zero contaminants transfer to the clean environment
- Conducting system checks on mechanical washers, sterilizers, and other sterilization equipment daily to ensure equipment is in proper working order
- Adhering to all federal, state, and hospital guidelines in daily operations
- Completing rounds and delivering sterilized instruments following all Operating Room (OR) regulations to ensure safe/sterile surgery instruments.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Navy Counselor
United States Navy
03.2002 - 04.2020
- Providing career guidance for all enlisted pay grades (E-1 through E-9)
- Performing as the Naval Training Specialist regarding leadership, Human Resources (HR), and government affairs
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles to over 12,000 Sailors annuall.
- Implementing and evaluating items relating to employee relations to enhance government programs, policies, and practices
- Leading hundreds of personnel in maintaining and operating 125 ship spaces on 3 different ships and over $2 million worth of military equipment.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Created and maintained detailed training records and reports for management review.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Worked with central management to identify, plan, align, and address training needs.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Produced training manuals, presentations and resources for enhanced learning.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Verified training program compliance with applicable laws and regulations.
- Led cross-functional teams comprised of subject matter experts to create collaborative solutions addressing complex organizational challenges through targeted skills development efforts.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Developed and executed strategies to improve training program performance.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Spearheaded internal certification programs that increased staff competencies in key areas such as project management or leadership skills.
- Met department budgets by monitoring and reviewing training expenses.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Education
Currently enrolled in a bachelor's degree program - Workforce Education and Development
Southern Illinois University
Chicago, IL06.2024
Technical Certificate - Sterile Processing
Fortis College
Houston, TX05.2023
Technical Certificate - Lean Six Sigma Greenbelt
Naval Training School
Chicago, IL06.2016
Technical Certificate - Human Resources Management
Villanova University
Villanova, PA03.2016
Skills
- Steam Sterilization
- Decontaminating surgical instruments
- Decontamination procedures
- High-Level Disinfection
- Verbal and written communication
- Coaching and Mentoring
- Virtual Training
- Presentation
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Workforce Management
- Performance Evaluations
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
Basic Requirements
I am a U.S. citizen. I am registered for Selective Service. I am proficient in written and spoken English. I am a Certified Registered Central Service Technician (CRCST).
Specialized Experience
- GS-07, 1 year of experience applying knowledge of surgical instruments used in operating rooms and clinic settings., 10 years of experience applying knowledge of universal precautions for safety and prevention of cross-contamination., 1 year of experience applying working knowledge of medical terminology, anatomy, physiology, microbiology, medical conditions, and procedures., 1 year of experience applying knowledge of sterility principles in regard to instrumentation., 18 years of experience reading and interpreting written instructions and procedures.
- GS-06, 1 year of experience applying basic knowledge of surgical instruments used in operating rooms and clinic settings., 1 year of experience applying basic knowledge of event-related packaging in regard to sterility., 5 years of experience applying knowledge of sterilization and cleaning equipment.
- GS-05, 1 year of experience serving as an MST/operating room/surgical technician/other position that demonstrates knowledge of sterile processing in a clinical setting., 1 year of experience applying knowledge of universal precautions for safety and prevention of cross-contamination., 1 year of experience applying basic knowledge of medical terminology to assemble specialty operating room/clinic instrument sets., 20 years of experience applying basic knowledge of sterilization and cleaning equipment., 20 years of experience communicating effectively orally and in writing.
- GS-04, 10 years of experience demonstrating the ability to perform the work of a Medical Supply Technician for Sterile Processing.
Knowledge Skills Abilities
- Expert ATTENTION TO DETAIL - I am thorough when performing work and conscientious about attending to detail.
- Expert CUSTOMER SERVICE skills - I work with clients and customers (the general public, individuals who work in the agency, other agencies, or organizations outside the government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations. I know about available products and services. I am committed to providing high-quality products and services. I anticipate and meet the needs of both internal and external customers. I am committed to continuous improvement.
- Expert ORAL COMMUNICATION skills - I express information (ideas or facts) to individuals and groups effectively, taking into account the audience and nature of the information (technical, sensitive, controversial). I make clear and convincing oral presentations. I listen to others effectively, attend to nonverbal cues, clarify information as needed and respond appropriately.
- Expert PROBLEM SOLVING skills - I identify and analyze problems and determine accuracy and relevance of information. I use sound judgment to generate and evaluate alternative solutions, and to make recommendations.
- Expert WRITTEN COMMUNICATION skills - I write in a clear, concise, organized, and convincing manner for the intended audience.
Volunteer Work
- Honor Flight Chicago - Led 800 personnel in several "Welcome Home" events and managed the Honor Flight Chicago Program, which honored over 6K WWII veterans.
- Basketball Coach
- Hurricane Harvey Clean-up
Expertise
- Supervision
- Problem Solving
- Policy Management
- Business Acumen
- Attention to Detail
- Communication
- Team Building
- Diversity and Inclusion
- Community Relations
- Administration
- Training and Development
- Ministry
Job Related Training
- 2016, Command Managed Equal Opportunity Coordinator/Naval Education and Training; Master Training Specialist/Naval Education and Training Great Lakes, Illinois
- 2016 Sexual Assault Prevention/ Naval Education and Training Great Lakes, Illinois
- 2015, Navy Military Training Instructor/Naval Education and Training Great Lakes, Illinois; Department of Defense Sexual Assault Certification/Great Lakes, Illinois
- 2014, Navy Instructor Training Certification/Center for Professional and Personal Development
- 1998-2001, Religious Studies/Oral Roberts University
Awards
- 7 - Navy and Marine Corps Achievement Medals
- Chicago Federal Executive Board Citizen's Service Award
- City of Houston Mayoral Award for City Contribution
- Military Outstanding Volunteer Service Award
- Overseas Service Award
Timeline
Sterile Processing Technician
Department Of Veterans Affairs
12.2023 - Current
Navy Counselor
United States Navy
03.2002 - 04.2020
Currently enrolled in a bachelor's degree program - Workforce Education and Development
Southern Illinois University
Technical Certificate - Sterile Processing
Fortis College
Technical Certificate - Lean Six Sigma Greenbelt
Naval Training School
Technical Certificate - Human Resources Management
Villanova University
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