REGINALD TIMOTHEE
New York,USA
Summary
Veteran Network Operations Manager adept at weathering unforeseen issues and unpredictable usage fluctuations. Masterful provider of both preventive measures and disaster recovery efforts. Eager to provide optimal performance during regular operations and immediate resumption of services following any unavoidable downtime.
Overview
30
30
years of professional experience
Work History
Assistant Commissioner of Support Services
NYC Department of Sanitation
09.2022 - Current
- Fleet Management: Directed comprehensive fleet maintenance initiatives for over 3,000 vehicles, including rear-loading trucks, mechanical brooms, and salt spreaders, optimizing asset utilization across 59 district garages
- Spearheaded projects that resulted in a 15% improvement in operational efficiency by integrating predictive maintenance tools and restructuring service workflows
- Compliance: Led compliance efforts that ensured 100% adherence to federal, state, and city environmental regulations by implementing Clean Fuels initiatives, transitioning 30% of fleet vehicles to cleaner, sustainable fuel sources, and contributing to a 10% reduction in overall emissions
- Emergency Management: Orchestrated citywide snow response operations, managing a multi-agency collaboration to ensure timely deployment of snow removal assets
- Enhanced situational awareness and resource coordination, leading to a 95% public satisfaction rate during snow emergencies
- Human Resource Management: Revamped administrative and recruitment procedures, resulting in a 25% increase in employee satisfaction by automating onboarding processes and restructuring employee training programs
- Negotiated and resolved labor disputes with union representatives, minimizing operational disruptions
- Team Management and Development: Provided strategic leadership to 700 mechanics and multiple teams across Field Operations, Materials Management, and Vehicle Acquisition Warranty
- Implemented process improvements that reduced costs by 20% and enhanced fleet availability by 10%, significantly reducing equipment downtime
Director of Radio Operations, Critical Systems, Emergency Management (Public Safety)
NYC Office of Technology and Innovation (OTI)
04.2021 - 09.2022
- Operations Management: Led efforts to improve operational efficiency by 15%, overseeing critical 311/911 facility infrastructure
- Streamlined communication systems by modernizing equipment, optimizing emergency call response times, and reducing operational bottlenecks
- Facility Compliance: Managed compliance with building codes, safety regulations, and environmental requirements, ensuring that all critical infrastructure passed routine inspections without legal or regulatory issues
- Initiated facility upgrades to enhance energy efficiency and reduce operational costs
- Radio Network Management: Oversaw the expansion of OTI’s P25 radio system, improving system capacity to support up to 5,000 users across multiple agencies, including FDNY, DSNY, TLC, and OEM
- Enhanced system reliability and uptime, implementing failover protocols to minimize downtime
- Vendor & Stakeholder Management: Cultivated strategic partnerships with key vendors, such as Motorola, to oversee maintenance and upgrades of radio networks, reducing service interruptions by 10%
- Regularly engaged stakeholders to align project priorities and ensure ongoing system improvements
- Emergency Preparedness: Worked closely with the NYC Office of Emergency Management to develop and implement OTI’s COOP (Continuity of Operations Plan), achieving 100% compliance with all federal, state, and local regulations
- Conducted regular drills and system tests to maintain operational readiness
- Team Leadership: Managed a multi-disciplinary team of 4 directors, 4 engineers, and 2 field technicians, driving performance improvements by restructuring roles and responsibilities
- Conducted targeted recruitment and professional development, leading to a 20% increase in workforce efficiency
Administrative Project Manager – Information Technology Bureau (Life Safety Systems Division)
NYC Police Department (NYPD)
06.2016 - 04.2021
- Operations Management: Led strategic IT initiatives to streamline operational processes, increasing system efficiency by 10%
- Introduced new project management methodologies to reduce project timelines and enhance communication between departments
- Infrastructure Management: Managed the ongoing maintenance of NYPD's UHF radio infrastructure, ensuring 99% uptime across 500 critical radio sites that served over 40,000 officers
- Conducted regular audits and performance checks to ensure uninterrupted service during emergency operations
- Project Oversight: Directed a $90 million Base Station infrastructure project, overseeing budgeting, vendor negotiations, and project timelines
- Successfully delivered the project on time and within budget, improving radio communication capabilities for all NYPD divisions
- Asset Management: Implemented an advanced asset management system to track UHF radio infrastructure equipment, ensuring real-time visibility and minimizing loss or misuse of resources
- Reduced equipment procurement time by 15% through improved inventory tracking
- Team Leadership: Managed a diverse team of 25 field technicians, 2 telecom engineers, a real estate manager, and a project manager
- Developed a training and mentorship program that improved team productivity and reduced employee turnover by 10%
Senior Network Data Center Operations Manager
Verizon Wireless
05.1994 - 06.2016
- Infrastructure & Network Management: Directed installation, configuration, and maintenance of network infrastructure, ensuring 99.9% uptime across 3G/EVDO/4G/5G networks
- Introduced proactive monitoring systems that enhanced data center reliability and improved KPIs by 5%
- Facility Management: Optimized data center layout and capacity planning, ensuring 60-70% utilization rates while reducing audit discrepancies by 20%
- Spearheaded facility upgrades that contributed to significant cost savings, including a 15% reduction in operational overhead by renegotiating vendor contracts
- Team Leadership: Led a team of 10 data center site engineers, an inventory engineer, and 11 field engineers
- Fostered a culture of continuous improvement, resulting in increased team cohesion and a reduction in system downtime incidents
- Implemented cross-functional training programs to enhance technical skill sets across the team
Network Implementation Project Manager
Verizon Wireless
01.2012 - 08.2012
- Global Project Management: Managed Verizon’s global roaming project for the 2012 Olympics, coordinating network installations and ensuring 100% network availability during the event
- Collaborated with international partners to guarantee seamless connectivity for millions of users
Network Operations Manager
Verizon Wireless
05.1994 - 06.2011
- Emergency Management: Played a pivotal role in Verizon’s emergency management efforts during major crises such as Hurricane Sandy, 9/11, and the COVID-19 pandemic, ensuring uninterrupted communication services
- Developed emergency response protocols that guaranteed 100% uptime in critical situations
- Team Leadership: Managed a team of 5 site engineers and 12 field engineers, ensuring that all wireless operations remained fully functional during emergencies
- Developed emergency training programs to enhance the team’s readiness and response capabilities
Education
Associate in Arts (A.A.) - Liberal Arts And General Studies
St. John's University
Jamaica, NY06.1992
Skills
- Network Troubleshooting
- Problem Resolution
- Customer Support
- Network Security Protocols
- Data Center Operations
- Telecommunications
- Wireless Networking
- Incident Management
- Disaster Recovery Planning
- Teamwork and Collaboration
- Team Collaboration
- Organizational Skills
- Active Listening
Photography
Passionate and skilled amateur photographer with a keen eye for detail and composition. Proficient in various photography styles, including landscape, portrait, and street photography. Experience in using digital SLR cameras, editing software such as Adobe Photoshop and Lightroom, and post-production techniques to enhance images. Regularly participate in photography projects and exhibitions, capturing moments with creativity and technical proficiency. Continuously learning and exploring new photography techniques to improve craft.
Languages
French
Limited Working
Timeline
Assistant Commissioner of Support Services
NYC Department of Sanitation
09.2022 - Current
Director of Radio Operations, Critical Systems, Emergency Management (Public Safety)
NYC Office of Technology and Innovation (OTI)
04.2021 - 09.2022
Administrative Project Manager – Information Technology Bureau (Life Safety Systems Division)
NYC Police Department (NYPD)
06.2016 - 04.2021
Network Implementation Project Manager
Verizon Wireless
01.2012 - 08.2012
Network Operations Manager
Verizon Wireless
05.1994 - 06.2011
Senior Network Data Center Operations Manager
Verizon Wireless
05.1994 - 06.2016
Associate in Arts (A.A.) - Liberal Arts And General Studies
St. John's University
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