Reginald Tso
Snowflake,AZ
Summary
Driven professional with background leading department activities and programs. Propelled and managed policies, procedures, offerings, and employee relations. Monitored current trends and new developments in compensation and benefits to devise improvements.
Overview
36
36
years of professional experience
Work History
Account Manager
Arizona Bus Center
Phoenix, Arizona
04.2021 - 04.2024
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Ensured compliance with industry regulations when dealing with clients.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Recruiter & Counselor
Lincoln Technical Institute
Denver, CO
03.2018 - 11.2020
- Conducted outreach activities to promote college services, programs, and resources.
- Verified all required documentation prior to enrolling a student in classes.
- Developed promotional materials to support recruitment efforts at high schools and community events.
- Attended college fairs to provide information about academic programs, course offerings, financial aid options.
- Monitored the accuracy of student records in the system by verifying transcripts, test scores, and other relevant documents.
Enrollment Advisor
Tulsa Welding School
Tulsa, OK
03.2015 - 03.2018
- Provided guidance and support for new hires transitioning into their roles within the organization.
- Conducted campus visits, information sessions and interviews to recruit qualified candidates.
- Assessed applicants' qualifications to determine their fit with the organization's needs.
- Maintained accurate records of all applications received during the recruitment process.
- Developed promotional materials such as brochures, flyers, posters., designed to attract potential recruits.
Account Manager
Auto Safety House
Phoenix, Arizona
10.2007 - 04.2014
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to develop effective sales plans.
Transportation Specialist
Arizona Army National Guard
Phoenix, Arizona
05.2005 - 05.2008
- Monitored driver performance to ensure compliance with safety regulations and company policies.
- Ensured compliance with local, state, federal regulations regarding hazardous materials handling.
- Supervised loading and unloading activities at terminals or warehouses to maximize efficiency and accuracy of shipments.
Transportation Manager/Business Manager
Pinon Unified School District
Pinon, Arizona
08.1996 - 11.2006
- Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Ensured compliance with local, state, federal laws governing the transportation industry.
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Created presentations to present findings from market research activities to senior management team.
- Collaborated with other departments within the organization to coordinate project efforts.
Aviation Maintenance Technician
US Navy
San Diego, CA
12.1987 - 11.1994
- Performed detailed inspections of aircraft systems and components to identify any potential issues or defects.
- Assisted in the development of maintenance procedures, policies, and programs for aircraft operations.
- Developed and delivered leadership development curriculum, workshops, and programs.
- Facilitated accurate schedule management and event coordination for senior leadership.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05-2005
Associate of Arts -
National University
La Jolla, CA07-1994
High School Diploma -
Monument Valley High School
Kayenta, AZ06-1987
Skills
- Recruitment
- Training and mentoring
- Company organization
- Records management
- Compliance
- Staffing and recruiting professional
- Policy enforcement
- Training development
- Benefits and compensation management
- Networking skills
- Community involvement
- MS Office 2024 expertise
- Zoom Workplace expertise
Timeline
Account Manager
Arizona Bus Center
04.2021 - 04.2024
Recruiter & Counselor
Lincoln Technical Institute
03.2018 - 11.2020
Enrollment Advisor
Tulsa Welding School
03.2015 - 03.2018
Account Manager
Auto Safety House
10.2007 - 04.2014
Transportation Specialist
Arizona Army National Guard
05.2005 - 05.2008
Transportation Manager/Business Manager
Pinon Unified School District
08.1996 - 11.2006
Aviation Maintenance Technician
US Navy
12.1987 - 11.1994
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate of Arts -
National University
High School Diploma -
Monument Valley High School
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