Reginald Tynes
Manager
Carson City,NEVADA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Manager
Mountain Hardware And Sports Incline Village, Inc.
09.2003 - 01.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Front Desk Manager
Hyatt Regency Lake Tahoe
10.2002 - 07.2003
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Assisted in staff training, ensuring consistent quality service to guests from all team members.
- Supported revenue management initiatives by actively upselling room upgrades and additional services.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
- Implemented new procedures for improved front desk organization, increasing overall efficiency.
- Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
- Served as a knowledgeable resource for guests seeking recommendations on local attractions, dining options, or transportation services.
Education
High School Diploma -
Incline High School
Incline Village, NVSkills
- Workforce Management
- Performance Management
- Marketing
- Financial Management
- Operations Management
- Policy Implementation
- Staff Development
- Performance Evaluations
- Team Leadership
- Product Management
- Staff Management
- Schedule Preparation
Timeline
Manager
Mountain Hardware And Sports Incline Village, Inc.
09.2003 - 01.2024
Assistant Front Desk Manager
Hyatt Regency Lake Tahoe
10.2002 - 07.2003
High School Diploma -
Incline High School
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