Reginald Vaughn
Desoto
Summary
Motivated and professional individual with extensive experience in operations, telecommunications, and supply chain management across various multi-unit environments. Recognized as an analytical strategist, excels in implementing process improvements that drive growth, reduce costs, and enhance productivity. Areas of expertise include client/vendor management, critical thinking, communications, forecasting/cost analysis, problem solving, quality control, strategic & capacity planning, sourcing, and troubleshooting.
Overview
27
27
years of professional experience
Work History
SPECIALIST-TECHNICAL PROCESS/QUALITY
AT&T
01.2021 - Current
- Increased the installation Made Appointment rate by 7.25%; increased the repair made appointment rate by 4.02%
- Development of new process, define process or handling requirements, compile/evaluate test data; conduct feasibility studies and recommend process improvements
- Analyze data to identify root causes of network problems; design development and documentation of network quality/process improvements
- Develop network metrics that provide data to measure future network improvements/opportunities; measure performance against network process requirements.
Premises Technician
AT&T
01.2015 - 01.2021
- Engaged in the insulation, rearrangement, removal and/or repair of U-Verse services from serving terminal inward
- Installed, repaired, disconnected, modified, upgraded equipment for residential and business entertainment gateways; set up, relocate, troubleshoot & audit wiring, internet & VoIP services
- Designed, implemented, installed and repaired low voltage wiring, including cat5, cat6, coaxial cable and fiber optics; maintaining & troubleshooting telecom and VOIP systems
- Ability to administer routers, switches, gateways and oversee telecom infrastructure; experience working and configuring wireless b/g/n routers, switches and hubs; assisted with desktop support, connecting computer peripheral; perform troubleshooting of telecommunications or data equipment which includes testing of lines & swapping/replacement of equipment
- Averaged dispatch efficiency of 115%, with a quality score of 92%, while completing an average of 55 tickets per month
- Assessed existing facilities needs for new or modified telecommunications systems; educated customers on service features, U-Verse app and billing
- Market company products and educate customers on features, benefits & functionality.
Assistant Manager
Hertz Rent-A-Car
01.2013 - 01.2015
- Supported a business plan through the achievement of sales and margin goals as well as customer service objectives
- Key leader in the revenue growth of 275% and the on-rent growth of 190%, year-over-year
- Attracted patrons by developing and implementing marketing, advertising & risk management programs, which all generated an increase in revenue of 200%
- Reduced overtime of staff by 15% (savings of $1800 monthly) by standardizing processes, reducing manual processing; implemented cross-training and work-shift rotations.
Retail Store Manager
Rent-A-Center
01.2009 - 01.2011
- Maximized revenue through efficient management of all store activities including training and development of coworkers
- Increased customer sales by 4% while achieving a credit collection standard of 6%; widening seven marketing strategies to attract and retain customers
- Achieved 80% employee retention, 72% average gross profit, and reduced expenses by 3%
- Supervised inventory and shortage control, merchandise assortment, monthly and weekly store inventory, stockroom organization and monthly usage reports to audit/check inventory.
Heavy Equipment Operator
Gerdau Ameristeel
01.2006 - 01.2009
- Responsible for operating machinery to move material, earth, and other heavy supplies at a steel mill
- Received and inspected raw materials (100,000 tons per/month) used in the initial production of steel product and in charge of the quality of product produced in the supply chain process
- Member of the safety team that was successful and reducing minor accidents by 7%
- Assisted in improving operational efficiencies by streamlining work processes, implementing system enhancements and procedural changes, resulting in an annual savings of $48,000.
Concessions Manager
Dallas Cowboys (Texas Stadium)
01.2001 - 01.2005
- Managed the operations of 48 food/beverage units and 52 spirit units within the facility
- Increased revenue by 4% each season, while decreasing the cost of goods sold by 2% and supervised an annual purchasing budget of $1.1 million
- Reduced new equipment purchased by 28% thru managing all assets and coordinating equipment needs for the concession locations; Achieved an increase in revenue, that lead to an average of $7.2 million in gross revenue over a two-year period
- Administered a staff of 20-30 employees, conducted performance review, orientation and training
- Forecasted and purchased products totaling an average of $650K per season; analyzed sales data to accurately meet customer demands.
Warehouse Manager
Dallas Cowboys (Texas Stadium)
01.1998 - 01.2001
- Managed the operations of 48 food/beverage units and 52 spirit units within the facility
- Increased revenue by 4% each season, while decreasing the cost of goods sold by 2% and supervised an annual purchasing budget of $1.1 million
- Reduced new equipment purchased by 28% thru managing all assets and coordinating equipment needs for the concession locations; Achieved an increase in revenue, that lead to an average of $7.2 million in gross revenue over a two-year period
- Administered a staff of 20-30 employees, conducted performance review, orientation and training
- Forecasted and purchased products totaling an average of $650K per season; analyzed sales data to accurately meet customer demands.
Education
Bachelor of Business Administration -
Prairie View A&M University
Prairie View, TXSkills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Communityandvolunteerservices
- Omega Psi Phi – Teen Talent Hunt
- Masonic Organization – Treasurer
Professional Development
- Member of the field ATT Safety Committee
- Participant in the ATT Run-A-Mile program
- Gerdau Ameristeel – Safety Team Member
- Dallas Cowboys Red Kettle Kickoff
- Selected to the ATT Storm Restoration team
- Workplace Effectiveness
- Business to Business Marketing
- Managing yourself and leading others
- Safe Climbing Practices, Procedures and Rescue Plans
- Smith Safe Driving Certification
- 5G Evolution
- Data Driven Decision Making
Timeline
SPECIALIST-TECHNICAL PROCESS/QUALITY
AT&T
01.2021 - Current
Premises Technician
AT&T
01.2015 - 01.2021
Assistant Manager
Hertz Rent-A-Car
01.2013 - 01.2015
Retail Store Manager
Rent-A-Center
01.2009 - 01.2011
Heavy Equipment Operator
Gerdau Ameristeel
01.2006 - 01.2009
Concessions Manager
Dallas Cowboys (Texas Stadium)
01.2001 - 01.2005
Warehouse Manager
Dallas Cowboys (Texas Stadium)
01.1998 - 01.2001
Bachelor of Business Administration -
Prairie View A&M University
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