Summary
Overview
Work History
Education
Skills
Timeline
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Reginald Walker

St. Albans,NY

Summary

Dependable Houseman with extensive experience in the cleaning and hospitality industry. Proficient in maintaining guest rooms and suites to the highest standards, while consistently delivering top-quality service in luxury hotel environments. Highly organized, self-motivated, and team-oriented, with a proven ability to manage time effectively and prioritize tasks in fast-paced settings. Strong customer satisfaction focus, with a commitment to enhancing guest experiences and maintaining a clean, welcoming atmosphere throughout the hotel.

Overview

14
14
years of professional experience

Work History

Houseman

Andaz 5th Avenue
10.2019 - 11.2024
  • Maintained impeccable cleanliness and organization of approximately 13 guest rooms, workspaces, and public areas in accordance with Hyatt’s luxury brand standards.
  • Executed daily room turnover procedures, including stripping beds, replacing linens, sanitizing bathrooms, vacuuming/mopping floors, and restocking guest supplies.
  • Distributed linens and amenities to floor closets, ensuring all housekeeping stations were fully stocked with essentials such as soap, tissue, and toiletries.
  • Performed routine inspections of assigned floors to remove used linens and maintain orderly, presentable hallway and storage areas for a superior guest experience.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
  • Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.

Sub - Room Attendant

70 Park Avenue
10.2015 - 06.2016
  • Maintained a high standard of cleanliness and organization across guest rooms, service areas, and shared hotel spaces in alignment with Kimpton's luxury brand expectations.
  • Performed detailed room turnovers, including stripping and replacing linens, sanitizing bathrooms, vacuuming and mopping floors, and restocking guest amenities.
  • Managed linen and supply distribution to designated storage closets on guest floors, ensuring consistent availability of essential items such as toiletries and paper products.
  • Supported daily Wine Hour by setting up service areas, restocking beverages and glassware as needed, and ensuring a welcoming, tidy space for guests.
  • Conducted regular floor inspections to collect soiled linens and maintain clean, orderly hallways and service zones.

Sub - Overnight Houseman

Affinia Fifty NYC
04.2015 - 07.2015
  • Maintained cleanliness and organization of approximately 10 guestrooms per day, as well as work areas and general hotel premises, in accordance with company standards.
  • Executed room turnover procedures, including stripping soiled bedding, remaking beds with fresh linens, vacuuming/mopping floors, sanitizing bathrooms, and replenishing toiletries.
  • Managed distribution of linens and amenities to designated storage closets and guest floors, ensuring consistent stock levels of essential items such as soap, tissue, shampoo, and conditioner.
  • Assisted with Wine Hour setup by preparing presentation areas, restocking as needed, and maintaining cleanliness throughout the event.
  • Conducted daily rounds on assigned floors to collect soiled linen and maintain a tidy, welcoming environment for guests.

Head Cook

Resorts World Casino
05.2011 - 01.2015
  • Inspected and sanitized food preparation areas, equipment, and serving stations to ensure compliance with food safety and sanitation standards.
  • Regulated cooking equipment such as ovens, broilers, grills, and roasters to ensure food was prepared and stored at safe and appropriate temperatures.
  • Monitored food quality and freshness by rotating stock, tracking inventory, and inspecting ingredients for optimal use.
  • Prepared and cooked dishes following standardized recipes and personal culinary expertise to deliver high-quality meals.
  • Plated, portioned, and garnished dishes with attention to presentation before serving to waitstaff or patrons.
  • Assessed food doneness using sensory techniques including tasting, smelling, and texture testing to ensure culinary excellence.
  • Delivered food and beverages to patrons, including tableside preparation and service of specialty dishes as required.

Education

Associate of Arts - Digital Media Arts

Touro College
New York, NY
06.2008

Skills

  • COVID-19 safety/hygiene procedures
  • Luxury/Corporate standards
  • Housekeeping
  • Teamwork
  • Inventory and supply
  • Multi-tasking strength
  • Hospitality service expertise

Timeline

Houseman

Andaz 5th Avenue
10.2019 - 11.2024

Sub - Room Attendant

70 Park Avenue
10.2015 - 06.2016

Sub - Overnight Houseman

Affinia Fifty NYC
04.2015 - 07.2015

Head Cook

Resorts World Casino
05.2011 - 01.2015

Associate of Arts - Digital Media Arts

Touro College

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Reginald Walker