Reginald Wilkinson
Quality Engineer / Solutions Architect
Raleigh,NC
Summary
Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes.
Overview
20
20
years of professional experience
Work History
Quality Engineer
DELL TECHNOLOGIES / DELL EMC
01.2022 - 08.2024
- Engineered to ensure timely achievement quality goals through development of Comprehensive Quality Plans on metrics and product events
- Collaborated with SRE team and Product Engineering team to determine root cause corrective actions when issues are identified
- Authored, report, and act upon Key Performance indicators (KPI) for DELL products
- Facilitated Core teams, and collaboratively lead stakeholders in meetings to define processes, eliminate gaps, and develop process improving solutions
- Agile approach, exemplified by use of tools such as JIRA and Confluence.
- Collaborated with various departments such as engineering, management, procurement, sales, marketing, suppliers and services to provide support.
- Resolved technical issues and forecasted troubleshooting complications during software trials.
Solutions Architect
DELL TECHNOLOGIES / DELL EMC
01.2019 - 01.2022
- Collaborated with account teams and customer to gather information required for Scoping
- Led compliance to SLAs, analyzed Proposals, Statements of Work ("SOW") and pricing models("BOM")
- Delivered solution governance, maintain, track information required for internal reporting systems
- Drive prompt resolution for escalated situations, create/maintain strong relationships with services sales teams.
- Influenced customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
Solutions Architect Enterprise
DELL TECHNOLOGIES / DELL EMC
11.2014 - 01.2019
- Pioneered Converged Platform Solutions Division, Innovation Engineering
- Worked with Product Management to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Conducted technical workshops and education sessions for Sales and Services teams.
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
Senior Systems Engineer
Park Place International
04.2014 - 11.2014
- Implemented expert solutions for MEDITECH and the healthcare enterprise industry
- Developed best practices, templates, methodologies, knowledge management and collaboration with other engineers within the group
- Created installation and professional service offerings
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Performed root cause analysis to provide resolutions for production issues.
- Conducted end-user reviews for modified and new systems.
Network Consulting Engineer
Cisco Systems, Inc.
01.2009 - 04.2014
- Worked closely with customers to identify business costs and benefits of implementing Cisco computing solutions.
- Analyzed and defined network requirements, optimization and support for Unified Computing projects.
- Collaborated closely with sales, engineering and project management to support end-to-end processes.
- Wrote documents and created presentations sharing technical details of products, technologies, and solutions.
- Traveled to customer locations to deliver on-site talks and resolve problems with planned or previously deployed technical solutions.
Education
Bachelor of Science - Computer Science
Minor: Cybercrime
Associate of Applied Science - Computer And Information Sciences
Skills
- Dell SaaS Platform
- Dell Storage Platform
- Cloud computing solutions
- Data protection
- JIRA
- Confluence
- Qi Intelligence Metric
- Root Cause Analysis
- Team Collaboration
- Product Design
- Performance Metrics
- Software Quality Assurance
- Quality Assurance
- Usability Testing
- Cross-Functional Team Collaboration
- User Acceptance Testing
- Software Development Lifecycle
- Performance Tracking
- Requirements Analysis
- Stakeholder Management
Technical Certifications
- Cisco
- DELL
- VMWare
- EMCPP
- DOD Secret Level
Timeline
Quality Engineer - DELL TECHNOLOGIES / DELL EMC
01.2022 - 08.2024
Solutions Architect - DELL TECHNOLOGIES / DELL EMC
01.2019 - 01.2022
Solutions Architect Enterprise - DELL TECHNOLOGIES / DELL EMC
11.2014 - 01.2019
Senior Systems Engineer - Park Place International
04.2014 - 11.2014
Network Consulting Engineer - Cisco Systems, Inc.
01.2009 - 04.2014
North Carolina Wesleyan University - Bachelor of Science, Computer Science
Wake Technical Community College - Associate of Applied Science, Computer And Information Sciences
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