Overview
Work History
Education
Skills
Accomplishments
Timeline

REGINALD WILLIAMS

Wynnewood,PA

Overview

14
14
years of professional experience

Work History

DEDICATED IT CONSULTING ANALYST & BUSINESS ANALYST

  • IT Consulting Analyst
  • Technical Support Analyst
  • Technical Project Manager
  • Business Analyst, Risk Management
  • Application Testing
  • Deployment & Support
  • System Upgrades & Migrations
  • Upgraded Computers
  • Optimized Infrastructure
  • Delivered Technical Support
  • Created Backups
  • Led $M Projects
  • Improved Efficiency
  • Resolved Technical Issues
  • Retired Legacy Applications

Technical Project Coordinator III

Merck Pharmaceuticals
12.2016 - 01.2022
  • Integral member in a $68M Modernization Migration Project to upgrade, install, and replace legacy computers and instruments while serving as the global support coordinator for West Point and collaborating with stakeholders
  • Oversaw the inventory of 80 labs by leveraging PowerBI to accurately track, schedule, and organize all assets and inventory notes for IT to image PCs for the migration
  • Collaborated with scientists and vendors to coordinate scheduling instruments to be replaced
  • Championed the removal and disposal of computers and instruments from the lab after an ERF document was completed by using SWMS/Appian
  • Azure 7 Power BI Machine allowed the global team to both gather old and new data quickly in ways that was not available without such a powerful tool

Technical Lab Support Analyst

Merck Pharmaceuticals
01.2021 - 07.2021
  • Prepared Windows 10 laptops and deployed and upgraded scientific instruments in both GxP and non-GxP environments
  • Provided secure credentials for remote access to critical instruments
  • Orchestrated backups of critical data research using Acronis
  • Collaborated with vendors and scientists to provide service for Waters, Agilent, PerkinElmer, Malvern, and other instruments
  • Managed ticket requests using ServiceNow

R&D Sr. Lab Technical Support Analyst

GlaxoSmithkline
01.2019 - 12.2019
  • Handled images and installed Windows 10 computers as part of a migration
  • Consulted with the lab owners and instrument vendors to determine the best course to add equipment to the GSK network
  • Used MS Dynamics to gather data to measure the workflow of usage and project the compatibility of workflow once windows 10 was implemented
  • Supported all R&D helpdesk tickets BMC Remedy and created and updated lists in SharePoint
  • Implemented a backup system for R&D Applications using Acronis

Helpdesk Manager

Alphanumeric Supporting Chiltern
10.2016 - 11.2018
  • Scheduled the migration of 6,500 users to O365 and other applications in the Covance infrastructure and added Windows 10 images for both Mac IOS and PC with Bitlocker,
  • DesLock encryption and Microsoft Intune Endpoint Support
  • Supported remote users by providing training on Cisco VPNs to connect to the infrastructure
  • Provided user access to Horizon VMWare for SAS and UNIX
  • Trained incoming help desk analysts on using the Salesforce desk tool
  • Earned increased responsibilities following promotion to help desk support manager
  • Oversaw employee logs, vacation times, and training initiatives, and acted as central liaison with Chiltern management and executives on behalf of Alphanumeric.

Global Business Support Analyst

GlaxoSmithkline
03.2013 - 04.2016
  • Analyzed applications in the Client Application Management Portal (CAMP) using Agile Methodology
  • Strengthened relationships with global business executives, application owners, scripting analysts, and stakeholders to grow applications for scripting and deployment
  • Facilitated ownership of application compliance and life cycles by retiring non-compliant applications and adhering to all SLA timelines for each project and pushed new applications via SCCM to sites nationally and international locations
  • Scheduled QA testing for applications with Altiris across global sites, allowing for user access to GSK enterprise infrastructure applications by adding permission in AIT for user installation
  • Controlled access to the AirWatch MDM/MAM (VMWare WorkSpaceOne) portal for Android and Mac iOS users
  • Consulted with the vendor, IT Engineer, and Application owner for Sap Hana to deploy to users

Integration Migration Deployment Specialist

Cephalon Biopharmaceuticals
01.2011 - 12.2011
  • Liaised with deployment teams to create virtual labs to test and develop migration processes
  • Worked with systems engineers to develop and use MS MAP to assess user systems, applications, and compatibility for the Windows 7 deployment as part of WAIK
  • Executed USMT with MDT to copy user files and settings from old computer images
  • Controlled computers and applications in the SCCM console and AD client tools
  • Scheduled the migration of user accounts in Active Directory, created OU, and managed user access to applications.

Lead QA & Scheduler, Executive, Project Lead, Deployment Analyst

Pfizer Pharmaceuticals
01.2010 - 12.2010
  • Test Group
  • Handled global-reaching research, discovery, and analysis of 15,000 applications in an Enterprise Infrastructure to support the production of prescription and generic drugs
  • Requested owner applications for migration after delivery to packaging personnel
  • Performed UAT and delivered results to the test engineers
  • Controlled a SharePoint inventory database for computers and applications
  • Scheduled applications to be pushed to users’ computers using SCCM 2007
  • Experiences: Blue Cross, ; Pactiv/Reynolds, Server, and Backup Support Specialist

Education

High School Diploma -

MSU, Mississippi
06.1976
  • Study Abroad,Berlin, Germany Business Administration

Skills

  • TECHNOLOGIES, CERTIFICATIONS, & PROFESSIONAL DEVELOPMENT
  • OS:
  • Windows NT/2000/XP/Vista/Windows 7/8/10 2003 & 2008 Server
  • Hardware: Dell, HP & IBM Servers, Tape Libraries, Storage Arrays, HP, Dell, Toshiba, IBM, Lenovo, Dell, HP Desktops & Laptops, Wyse Terminals for WAH, Routers, Switches, Netgear, ProCurve, Wi-Fi, Mobile Devices, Sonic Firewalls, Android, Apple iOS, BlackBerry, Ricoh, Minolta, Canon, Storage Works
  • Applications: Microsoft Office 2010, O365 Deployment & Support, Windows 7, 8 & 10 Deployment & Support, macOS, PowerShell, LANDesk, VMware, Lotus Notes, Sap, Cisco VPN & Cisco TelePresence, Junos Pulse, VNC, TeamViewer, IIS, Symantec Altiris, Back Office, BMC Remedy 75, Track IT, HP Service Manager, USMT MDT LTI ZTI tools, Oracle, Camp, AIT, Service Catalog, Veritas Backup Exec, Symantec Endpoint, and Enterprise Encryption, Norton Antivirus, Citrix SAS Grid, Sap Hana, Unix Putty, Audio and Video Conferencing, SCCM 2007/2012 Deployment and SharePoint, Project, MS Azure, SAS, DocuSign, AirWatch, Microsoft Teams, Zoom, Webex
  • Professional Development: Knowledge Solution Training Courses for Windows 7, Vista, and Server 2008; CompTIA Security; United States Army NCO Officer Training; Telecommunications and Logistic Analyst
  • Logistics Support
  • Solution Implementation
  • Technical Consulting
  • Business Planning
  • Microsoft Excel
  • Client Consulting
  • Team Goals
  • Team Support
  • Performance Improvement
  • Strategy Realignment
  • Quality Assurance and Control
  • Cloud Computing
  • Business Requirements Documents (BRDs)
  • KPI Analysis
  • Call Center Technology
  • Best Practices
  • User Acceptance Testing (UAT)
  • Business Operations
  • Customer Relationship Management
  • Software Applications
  • Report Preparation
  • Detailed Documentation
  • Continuous Improvements
  • Vendor Collaboration
  • VMware Virtualization
  • Business Development
  • Customer Satisfaction

Accomplishments

  • Certifications: ServSafe Certification; Audio & Video Conferencing Certificate

Timeline

Technical Lab Support Analyst - Merck Pharmaceuticals
01.2021 - 07.2021
R&D Sr. Lab Technical Support Analyst - GlaxoSmithkline
01.2019 - 12.2019
Technical Project Coordinator III - Merck Pharmaceuticals
12.2016 - 01.2022
Helpdesk Manager - Alphanumeric Supporting Chiltern
10.2016 - 11.2018
Global Business Support Analyst - GlaxoSmithkline
03.2013 - 04.2016
Integration Migration Deployment Specialist - Cephalon Biopharmaceuticals
01.2011 - 12.2011
Lead QA & Scheduler, Executive, Project Lead, Deployment Analyst - Pfizer Pharmaceuticals
01.2010 - 12.2010
DEDICATED IT CONSULTING ANALYST & BUSINESS ANALYST -
MSU - High School Diploma,

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REGINALD WILLIAMS