Reginald Williams
Washington D.C.,DC
Summary
Dynamic Manager with proven track record of driving operational success across diverse departments. Known for effective leadership, problem solving, and commitment to operational excellence. Adept at reducing costs and improving efficiency, ensuring the highest quality of service and products.
Overview
9
9
years of professional experience
Work History
Teacher Fellow
KIPP DC
2023.07 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Business Development Associate
Jaz&Boyz Inc
2022.12 - 2023.07
- Developed and implemented strategies that increased revenue by 25%, market share by 15%, and profitability by 10% within 12 months
- Managed a sales team of 10 members and consistently achieved monthly targets and KPIs, resulting in a 20% increase in sales revenue year-over-year
- Utilized CRM software to track sales performance and manage customer relationships, resulting in a 15% increase in customer satisfaction and retention rate.
Claims Specialist
MEMIC
2022.02 - 2022.11
- Successfully managed a caseload of 200 workers' compensation claims, resulting in a 30% reduction in average claim duration and a 20% decrease in overall claim costs for the company
- Collaborated with medical providers and attorneys to resolve complex claims, resulting in a 90% success rate in dispute resolution and an average cost savings of $10,000 per claim
- Developed and implemented a new claims processing system that reduced processing time by 50%, resulting in a 25% increase in overall productivity and a 15% decrease in claims backlog.
Sales Development Associate
Talend
2022.03 - 2022.07
- Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending the webinars
- Built and refined call scripts; designed email campaigns; created prospecting videos
- Converted more than 46% of prospected leads to contracted accounts.
Assistant Property Manager
DCHA
2020.12 - 2021.10
- Successfully managed a portfolio of affordable housing properties with over 200 units, achieving an average occupancy rate of 98% and a 25% decrease in tenant turnover
- Developed and implemented a maintenance program that reduced property repair costs by 15%, resulting in a savings of over $75,000 annually
- Implemented and managed a resident services program that resulted in a 20% increase in resident satisfaction and retention rate.
Warehouse Manager
TLT Transportation/Distribution Logistics
2017.10 - 2019.12
- Successfully managed a team of 35 warehouse staff and achieved a 30% improvement in warehouse productivity through process optimization and staff training initiatives
- Implemented inventory management system that reduced inventory discrepancies by 40% and reduced inventory holding costs by 15%
- Successfully managed the on-time delivery of over 3000 shipments per month with a 98% success rate, resulting in a 20% increase in customer satisfaction.
Branch Manager
Hertz Rentals
2015.03 - 2017.09
- Successfully managed a branch with a fleet of 150 rental vehicles and achieved a 20% increase in monthly rental revenue through effective marketing strategies and customer relationship management
- Maintained a customer satisfaction rating of 95% through effective staff management, training, and the implementation of customer feedback programs
- Reduced operating expenses by 15% through effective budgeting, cost control measures, and negotiation of vendor contracts
- Increased the branch's market share by 10% through strategic partnerships with local businesses, implementation of loyalty programs, and targeted advertising campaigns.
Education
Bachelor of Arts - Sociology -
Morehouse College
Atlanta, GA05.2012
Skills
- Business Development & Sales Management
- Microsoft Office Suite
- Strategic Planning & Execution
- Workflow, Salesforce, Quickbooks, Yardi
- Workflow Optimization & Process Improvement
- Basic Accounting & Financial Management
- 65 WPM Typing Speed
Timeline
Teacher Fellow
KIPP DC
2023.07 - Current
Business Development Associate
Jaz&Boyz Inc
2022.12 - 2023.07
Sales Development Associate
Talend
2022.03 - 2022.07
Claims Specialist
MEMIC
2022.02 - 2022.11
Assistant Property Manager
DCHA
2020.12 - 2021.10
Warehouse Manager
TLT Transportation/Distribution Logistics
2017.10 - 2019.12
Branch Manager
Hertz Rentals
2015.03 - 2017.09
Bachelor of Arts - Sociology -
Morehouse College
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