Reginald Woodard
Waco,Texas
Summary
Network engineer with extensive experience at Spectrum, specializing in troubleshooting and optimizing complex communication architectures. Proficient in Cisco and Juniper technologies, leveraging strong analytical skills to enhance network reliability and performance. Demonstrated success in managing high-stakes projects and fostering team collaboration to achieve operational excellence.
Overview
22
22
years of professional experience
Work History
Commercial Network Engineer
Spectrum
Austin, USA
10.2019 - Current
- Provision new install and change requests such as FIA, ELINE, ELAN changes, and bandwidth, hardware, and software upgrades.
- Troubleshoot issues with customer CPE devices such as ADVA and RAD nids with Commercial Field Ops and Hub related issues such as light and power issues with Texas ISP groups.
- Create and respond to new requests and trouble issues via all ticketing systems such as BMC Remedy and Jira.
- Participate on deployment projects such as 10g wave circuits on OTN, new customer L3CPE deployments, and linecard add and upgrade from Juniper MPC2 to MPC5 and MPC7 cards.
- Work extensively in Granite, Chalk, Jira, and Salesforce along with other internal tools to locate and update documentation.
ISP Engineer
Spectrum
Waco, USA
05.2017 - 10.2019
- Troubleshot communication architectures, topologies, hardware, software, and transmission protocols to ensure network reliability.
- Executed network problem resolution and HE tests, performing regular testing and logging as outlined by ISP Playbook to maintain network integrity.
- Supported and maintained protocol compatibility standards and implemented network enhancements.
- Conducted analog and digital channel level measurement and quality testing, along with periodic testing of equipment and signal quality throughout the network.
- Ensured all cabling, equipment installation, power and cooling followed corporate TQA standards. Implemented per approved MOPs.
- Installed and maintained emergency alert systems, conducting testing and documentation to ensure operational readiness.
- Worked on projects, systems, and issues of moderate to medium complexity surrounding network planning, configuration and optimization.
Network Engineer
Time Warner Cable
Waco, USA
02.2007 - 05.2017
- Configured and supported all edge routing and switching equipment necessary for the delivery of all video, HSD, and commercial services.
- Administered scheduled maintenance on edge equipment, including software updates, bandwidth management, and equipment upgrades to maintain network reliability.
- Tested, validated, and documented new edge hardware and connections to ensure optimal configuration and performance for existing and new technologies.
- Conducted network studies and traffic analyses, preparing capacity forecasts and recommending modifications based on findings from network monitoring tools.
- Participated in an on-call/standby rotation, and responded to after-hours call-outs for service restoration, troubleshooting, network testing.
- Maintain and update documentation for all spare stock equipment and RMAs.
Digital Phone Provisioning Specialist
Time Warner Cable
Waco, USA
07.2004 - 02.2007
- Immediate point of contact for all Digital Phone escalations.
- Monitored all global NOC tickets related to digital phone service issues.
- Inputted and managed phone orders, including new, rescheduled, transferred, canceled, disconnected, and changed orders.
- Processed change feature requests and ensured completion in billing system through established procedures.
- Trained new PAC team personnel on daily operations of Digital Phone Department, enhancing team readiness.
Education
Associate of Applied Science - Computer Networking, Cisco Systems
Texas State Technical College
Waco, TXSkills
- Cisco routers
- Cisco switches
- Juniper routers
- Juniper switches
- Cisco M6 chassis
- ADVA technologies
- Cisco operating systems
- Junos OS
- Routing protocols
- Multicast protocols
- IPv4 and IPv6 networking
- DHCP configuration
- Nagios system monitoring
- CA Spectrum monitoring
- BMC Remedy support
Activities
Volunteered with Meal on Wheels program as a deliverer when Time Warner Cable partnered with the nonprofit organization from 2008-2012.
Timeline
Commercial Network Engineer
Spectrum
10.2019 - Current
ISP Engineer
Spectrum
05.2017 - 10.2019
Network Engineer
Time Warner Cable
02.2007 - 05.2017
Digital Phone Provisioning Specialist
Time Warner Cable
07.2004 - 02.2007
Associate of Applied Science - Computer Networking, Cisco Systems
Texas State Technical College