Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Reginald Hickman

501 Montgomery St Apt 11,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

VSA

Enterprise Truck Rental
04.2022 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.

Overnight Lab Accesioner

BluSky Resources
12.2020 - 07.2021
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Assisted with safe transfusions by conducting tests and completing blood counts.
  • Assisted pathology team with skilled analyses by preparing tissue samples.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Forklift Truck Operator

JBS Inc.
12.2018 - 07.2019
  • Loaded, transported and stacked materials.
  • Loaded transfer truck with front-end loader.
  • Organized and secured stored materials and parts in designated areas.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded materials and goods at designated locations for best project availability.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Communicated with floor managers to determine merchandise placement.
  • Changed out forklift batteries and connected batteries to battery charger.
  • Boosted team performance by moving materials with forklifts, cranes and other equipment.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Monitored production schedule to keep proper amount of inventory on hand.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Used equipment such as compressor and cardboard to process excess materials and support recycling efforts.

Machine Operator Technician

Pilgrims Inc
01.2018 - 12.2018
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Maintained equipment performance by lubricating and cleaning components.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Manually set up machinery, lathes and grinders.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set up and operated various machine tools and jigs to produce precision parts.
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Kept detailed production records and identified hold-ups.

Sanitation Technician

Pilgrims Pride JBS
10.2016 - 11.2016
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
  • Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
  • Completed accurate inventory counts and kept equipment and chemical storage areas clean and tidy, following policies in storing chemicals and safety equipment properly.
  • Replaced trash bags in garbage disposal units and collected recyclable materials from receptacles, removing full bags to designated disposal areas.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
  • Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
  • Swept, mopped, and sanitized facility.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.

Backroom Team Member

Chicken Express
04.2013 - 11.2013
  • Unloaded boxes from skid loader to price and stock shelves.
  • Cleaned and stocked backroom to maintain organization of facility.
  • Placed backroom labels and RFID tokens to easily identify proper placement of stock.
  • Received merchandise from outside vendors and transferred inventory into [Type] system.
  • Received incoming merchandise and stored in correct stock locations.
  • Facilitated positive guest experience by promptly locating desired items.
  • Maintained orderly stockroom for ease of retrieval.
  • Supported loading docks and soft production areas of store.

Education

No Degree - Kinesiology

Tyler Junior College
Tyler, TX

No Degree - Criminal Justice

Miles College
Fairfield, AL

High School Diploma -

Hirschi High School
Wichita Falls, TX
06.2014

Skills

  • Flexible and Adaptable
  • Data Entry
  • G-Suite
  • Self-Motivated
  • Problem-Solving
  • Training and Development
  • Decision-Making
  • Planning and Coordination
  • Excellent Communication
  • Dependable and Responsible
  • Active Listening

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Certified DOT
  • Licensed DOT
  • Forklift Operator

Timeline

VSA

Enterprise Truck Rental
04.2022 - Current

Overnight Lab Accesioner

BluSky Resources
12.2020 - 07.2021

Forklift Truck Operator

JBS Inc.
12.2018 - 07.2019

Machine Operator Technician

Pilgrims Inc
01.2018 - 12.2018

Sanitation Technician

Pilgrims Pride JBS
10.2016 - 11.2016

Backroom Team Member

Chicken Express
04.2013 - 11.2013

No Degree - Kinesiology

Tyler Junior College

No Degree - Criminal Justice

Miles College

High School Diploma -

Hirschi High School

Similar Profiles

CREATE PROFILE