Reginald C. Shoulders
Atlanta,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Driver
Lyft And Uber
10.2019 - 03.2023
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Safety Administration Associate
CRST Malone
09.2018 - 01.2019
- Complete hiring process for new drivers.(Verified previous employment, accident history, DOT compliance)
- Cataloged employment paperwork, Truck and Driver contracts, and DOT paperwork in company databases
- Processed driver logs and accident history with company.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
Cnc Operator
Cabinent Components Inc
10.2016 - 08.2018
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Instructed new employees on operation of CNC machines.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Inspected finished parts by checking for defects to meet quality standards.
- Adjusted machine settings to achieve desired results and meet customer specifications.
- Performed accurate cutting tool changes and offsets.
Customer Service Representative
Blue Cross Blue Shield
10.2014 - 04.2015
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Loan Document Processor
Wells Fargo Home Mortgage
11.2010 - 06.2013
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Banquets Houseman
Sheraton Hotels
01.2009 - 01.2010
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Planted different grasses, shrubs and trees and fertilized plants to encourage growth.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Reported found guest articles and merchandise damage to managers on duty.
- Wrote and revised maintenance procedures.
- Assisted in the construction of retaining walls, decks and other structures on grounds.
Education
Business Management
University of Alabama Tuscaloosa
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Advanced College
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Homewood High School
Skills
- Customer Rapport
- Verbal and Written Communication
- Spreadsheets
- Computer Proficiency
- Safety Standards
- Money Transfer Systems
- Valid Driver's License
- Document Scanning
- Sound Judgment
- Unit Supervision
- Loss Prevention Training
- CRM Software
Additional Information
- Awards , ACT National Career Readiness Certificate-Gold Level Registered Certificate#-DDTCKXPQ5MNB
Timeline
Driver
Lyft And Uber
10.2019 - 03.2023
Safety Administration Associate
CRST Malone
09.2018 - 01.2019
Cnc Operator
Cabinent Components Inc
10.2016 - 08.2018
Customer Service Representative
Blue Cross Blue Shield
10.2014 - 04.2015
Loan Document Processor
Wells Fargo Home Mortgage
11.2010 - 06.2013
Banquets Houseman
Sheraton Hotels
01.2009 - 01.2010
Business Management
University of Alabama Tuscaloosa
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Advanced College
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Homewood High School
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