Reginald Calvin Mills, Jr. "Jay"
Charlotte,North Carolina
Summary
Seasoned Management Consultant and Sales Executive with over 25 years’ experience building collaborative
teams that seek opportunities to utilize acquired skills that drive results, develop new skills, and identify upward growth in a new corporate environment or entrepreneurial culture.
Overview
29
29
years of professional experience
Work History
GENERAL MANAGER
Blue Haven Pools & Spas
Fort Myers, Florida
06.2021 - 12.2022
- Managed all aspects of pool/spa building & renovation projects, including communication with clients, subcontractors, sales personnel, and vendors
- Oversaw client relationships from sales through permitting to completion
- Set client and project expectations by creating & providing timelines, weekly construction phase updates, job-site conditions & safety, and all change orders advisory, pricing, and execution
- Developed and implemented strategies to increase sales and profitability
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Introduced new methods, practices, and strategies to reduce turnaround time.
DIRECTOR BUSINESS DEVELOPMENT
Pearl Pool Plastering / American Pools
Raleigh, North Carolina
07.2018 - 06.2021
- Cultivated, Managed, and Expanded Virginia, North Carolina, and South Carolina retail markets
- Analyzed market trends and customer needs to identify new business development opportunities
- Promoted to Director of Business Development in January 2020, a newly created role exclusively for Jay to expand the company footprint into Georgia and South Carolina, in addition to Virginia and North Carolina client base
- Grew revenue 20+% (YOY) for retail, custom, and commercial pool-building clients, expanding lines of business into property management companies including Greystar, Marriott, and Hilton
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Kept meticulous client notes and updated account information in company (CRM)
- Communicated directly with customers and partners to build strong business networks and cultivated relationships.
PROJECT MANAGER
Neil Communities/Waterscapes Pools
Naples, Florida
06.2016 - 06.2018
- Planned, designed, and scheduled phases for large projects
- Monitored project performance to identify areas for improvement to exceed deadlines
- Achieved project deadlines by coordinating with contractors to manage performance and communications
- Provided detailed project status updates to stakeholders and executive management
- Verified quality of deliverables and conformance to specifications before submitting to clients.
SUPERVISOR
Pinnacle Pools
01.2013 - 06.2016
- Managed custom design and construction of pools, spas, and fountains
- Strategic Account Manager / Lennar account (largest homebuilder in US)
- Successfully managed multiple, seven-figure residential pool projects
- Pinnacle Pools meeting & exceeding sales goals, directives, and deadlines
- Consistently addressed, quantified, and exceeded developer and custom home builder expectations to close an average of forty residential pools quarterly, from permitting to completion
- Generated and cultivated business relationships with subsidiary county inspectors and officials across multiple county regions
- Managed customer complaints, resolved issues, and adjusted policies to meet changing needs
- Maintained compliance with company policies, objectives, and communication goals.
ACCOUNT EXECUTIVE
Gartner, Inc.
03.2011 - 11.2012
- Designed & developed go-to-market sales-strategies for the retention of strategic accounts of mid-size ($50M) companies and above
- Developed a sales strategy for C-level executives by analyzing both the prospects and client’s current landscape
- Negotiated new and existing business contracts while driving new-client usage and existing client retention rate for $1.4M portfolio
- Effectively established territory-based prospecting, cold-calling, and lead generation for business-to-business prospects
- Qualified leads, built relationships, and executed sales strategies to drive new business
- Stayed up to date on emerging industry and product standards and trends to revitalize accounts
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
TOURING GOLF PROFESSIONAL
Golf Tours, USA and International
06.1994 - 02.2012
- Competed in national and international professional golf tournaments with local and corporate sponsorship, including the PGA Qualification School, Tar Heel Tour (e-Tour), multiple West Florida Golf Tours, Montgomery Tour, Nike Tour, Hooters Tour, Tight Lies Tour, Golden Bear Tour, Coca-Cola Tour, and the Transact Mortgage Tour
- Developed and maintained courteous and effective working relationships
- Managed time efficiently to complete all tasks within deadlines
CO-OWNER
Premiere Stone Imports Inc
06.2000 - 10.2010
- Co-founded and built eight-figure revenue pipeline of wholesale businesses, netting $800k annually
- Developed policies and procedures for sales expansion, lead generation, quality control with vendors from lead inception to project completion
- Coordinated natural stone import volume for 25% of the 'Fontainebleau Hotel', renovation project in Miami, FL (Florida's largest remodel in state history)
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rates.
Education
Business Management and Marketing -
Central Piedmont College
01.1992
Skills
- Microsoft Word
- Excel
- PowerPoint
- Office
- Outlook
- Google Mail
- Quality Control
- Job Site Metrics
- Project Management
- Relationship Management
- Code Compliance
- Incident Reporting / Warranty
- Team Coordination and Oversight
- Detail Oriented
- Blueprints and Specifications
- Strategic Problem Solving
- Team Player
- Punctual and Dependable
- Worksite Safety and Maintenance
- Measurements and Calculations
Timeline
GENERAL MANAGER
Blue Haven Pools & Spas
06.2021 - 12.2022
DIRECTOR BUSINESS DEVELOPMENT
Pearl Pool Plastering / American Pools
07.2018 - 06.2021
PROJECT MANAGER
Neil Communities/Waterscapes Pools
06.2016 - 06.2018
SUPERVISOR
Pinnacle Pools
01.2013 - 06.2016
ACCOUNT EXECUTIVE
Gartner, Inc.
03.2011 - 11.2012
CO-OWNER
Premiere Stone Imports Inc
06.2000 - 10.2010
TOURING GOLF PROFESSIONAL
Golf Tours, USA and International
06.1994 - 02.2012
Business Management and Marketing -
Central Piedmont College
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