Years leading large diverse teams
HR Strategy, Learning, Leadership, Talent and Change Management Executive that is adept at cultivating strong relationships with C-suite executives and stakeholders and implementing People and Development strategies across geographical boundaries that strengthen customer experiences and drive greater commercial value for the organization.
Credited as a champion of DEI that have proven to foster a more inclusive workplace culture and increasing diverse representation in leadership roles.
Years leading large diverse teams
Years providing coaching to Executives
Years leading small to large complex change initiatives
Years providing strong leadership in Talent and L&D Strategy
Global leader of HR systems and professionals across learning, organizational development, talent, consultancy, vendors and suppliers.
Responsible for strategic direction and leadership of team that drives Retail business learning activities in 30+ markets globally with 2500 Commercial and Ops corporate staff and over 500 million site staff at convenience retail shops all over the world. In addition, accountable for all Learning Technology platforms and lead all Change projects across the Retail business.
Responsible for Learning and OD Strategy for Americas Retail businesses & Global Marketing Excellence portfolio.
Responsible for consulting with internal Shell customers to determine best fit solutions for their learning needs in the focus areas of IT Desktop Skills, Personal Leadership skills, Diversity & Inclusion and Project Management. Negotiated multi-million dollar supplier contracts, product ownership of LMS and steward of a global budget.
Responsible for strategic direction, performance consulting, training, and coaching current leaders within the organization. Program management of leadership development programs for employees transitioning from individual contributor to leadership roles, mid-level leaders and Executive Coach for senior leaders of the organization. Scope of responsibilities spans 30+ countries around the world.
Responsible for all recruiting, training, and Quality Assurance programs for Shell Services Call Center. Developed a strategy for employee career progression and ongoing developmental plans for leadership academy. Set the strategy for Onboarding and internship programs. Provided support as senior faculty for training programs (business skills, customer service, IT desktop, and personal career coaching). Total of 40-50 classes per year.
Responsible for leadership and professional development for team of 15 call center agents. Monitored performance and schedule adherence of team, owned customer escalations and set agenda for call center metrics.
Accountable for Administrative Support for Procurement Supervisor and Manufacturing Control Manager. Maintained schedule of workflow for present and future production. This included sheduling of deliveries and drop shipments of short parts for field installation crew - improving plant metrics by 6%.
Team Diagnostics Systems
MBTI
Situational Leadership
Coaching Masterclass
Langevin Learning Advanced Facilitation
Hogan