Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reginald E. Banks, Jr.

Fort Worth,TX

Summary

HR Strategy, Learning, Leadership, Talent and Change Management Executive that is adept at cultivating strong relationships with C-suite executives and stakeholders and implementing People and Development strategies across geographical boundaries that strengthen customer experiences and drive greater commercial value for the organization.


Credited as a champion of DEI that have proven to foster a more inclusive workplace culture and increasing diverse representation in leadership roles.

Overview

24
24

Years leading large diverse teams

15
15

Years providing coaching to Executives

20
20

Years leading small to large complex change initiatives

20
20

Years providing strong leadership in Talent and L&D Strategy

25
25
years of professional experience
1
1
Certificate

Work History

VP Organizational Development and Learning

Shell
08.2021 - Current

Global leader of HR systems and professionals across learning, organizational development, talent, consultancy, vendors and suppliers.

  • Provide business transformation coaching and advice to Executive Committee to drive towards closure of performance gaps.
  • Provide leadership and support for business transformation projects such as mergers, acquisitions, restructurings
  • Owner of all strategic, financial and creative decisions/learning platforms and systems in support of developing staff across multiple businesses.
  • Established a clear vision and direction for the Organizational Development department, aligning it with the company's overall strategic goals.
  • Oversight of multi-million dollar HR budgets
  • Provides ongoing senior executive coaching and support for leaders
  • Improved data-driven approaches to measure and track key Organizational Development metrics, such as turnover rates, employee satisfaction, and leadership effectiveness.
  • Led design and implementation of new performance development framework for the organization.

Global Head Learning, Talent, Org Dev- Retail

Royal Dutch Shell
12.2018 - Current

Responsible for strategic direction and leadership of team that drives Retail business learning activities in 30+ markets globally with 2500 Commercial and Ops corporate staff and over 500 million site staff at convenience retail shops all over the world. In addition, accountable for all Learning Technology platforms and lead all Change projects across the Retail business.

  • 25 million budget that includes forecasting, budget recovery, and growing revenue stream from dealers and partners at a rate of 4% year on year for past five years.
  • Established and maintain Retail business Change Landscape, manages Org Effectiveness resources and serves as Decision Executive on large scale change projects
  • Led ongoing refresh of sales and commercial competency framework and subsequent design and development of learning initiatives that support it.
  • Spearheaded initiatives to identify high-potential employees and created roadmap for development plans to grow talent into future leadership roles.
  • Provided expertise, support, and quality assurance for our Retailers, Dealers, and External partners on sales and customer service training
  • Managed Learning IT Infrastructure across all markets.
  • Product owner for learning academies dedicated to providing 100k plus learning interventions each year

Training & Talent Manager, Retail Americas

Shell Oil Products US
08.2016 - 11.2018

Responsible for Learning and OD Strategy for Americas Retail businesses & Global Marketing Excellence portfolio.

  • Supervised cross-regional team of learning advisors
  • Developed strategy and led implementation of 3 year New Market Entry (Mexico) Talent and Capability Roadmap.
  • Provided competence development expertise and coaching for Retailers, Dealers, and External partners on sales and customer service training
  • Designed Large Scale change interventions for Regional Leadership teams that contributed to 8% improvement in employee engagement and satisfaction scores.

Head of Personal & Professional Business Skills

Shell Oil Product US
01.2013 - 07.2016

Responsible for consulting with internal Shell customers to determine best fit solutions for their learning needs in the focus areas of IT Desktop Skills, Personal Leadership skills, Diversity & Inclusion and Project Management. Negotiated multi-million dollar supplier contracts, product ownership of LMS and steward of a global budget.

Global Leadership Development Portfolio Manager

Royal Dutch Shell
08.2005 - 12.2012

Responsible for strategic direction, performance consulting, training, and coaching current leaders within the organization. Program management of leadership development programs for employees transitioning from individual contributor to leadership roles, mid-level leaders and Executive Coach for senior leaders of the organization. Scope of responsibilities spans 30+ countries around the world.

  • Project Managed eLearning design and development projects
  • Negotiated global supplier vendor contracts
  • Collaborated with Talent Management to ensure top talent has access to “just in time” leadership development training
  • Coached and onboarded new internal and external leadership program faculty
  • Provided instructional design support for senior leadership coaching development programs.

Recruitment and Training Manager - Call Center

Shell Oil
12.2003 - 07.2005

Responsible for all recruiting, training, and Quality Assurance programs for Shell Services Call Center. Developed a strategy for employee career progression and ongoing developmental plans for leadership academy. Set the strategy for Onboarding and internship programs. Provided support as senior faculty for training programs (business skills, customer service, IT desktop, and personal career coaching). Total of 40-50 classes per year.

Customer Service Team Lead

Shell Oil
06.2001 - 11.2003

Responsible for leadership and professional development for team of 15 call center agents. Monitored performance and schedule adherence of team, owned customer escalations and set agenda for call center metrics.

Manufacturing Control Planner

Thyssen Sterns
04.1999 - 05.2001

Accountable for Administrative Support for Procurement Supervisor and Manufacturing Control Manager. Maintained schedule of workflow for present and future production. This included sheduling of deliveries and drop shipments of short parts for field installation crew - improving plant metrics by 6%.

Education

MBA - International Business Management

University Of Phoenix
Houston, Texas
03.2006

Bachelor of Science - Business Management

University Of Phoenix
Houston, Texas
05.2004

Skills

  • Talent Strategy & Acquisition
  • Business Transformation Strategy & Implementation
  • Performance Management
  • Leadership and Development Strategy
  • Leadership Training, Coaching, Consulting
  • HR Systems Deployment
  • Employee Engagement
  • Learning Design & Development

Certification

Team Diagnostics Systems

MBTI

Situational Leadership

Coaching Masterclass

Langevin Learning Advanced Facilitation

Hogan

Timeline

VP Organizational Development and Learning

Shell
08.2021 - Current

Global Head Learning, Talent, Org Dev- Retail

Royal Dutch Shell
12.2018 - Current

Training & Talent Manager, Retail Americas

Shell Oil Products US
08.2016 - 11.2018

Head of Personal & Professional Business Skills

Shell Oil Product US
01.2013 - 07.2016

Global Leadership Development Portfolio Manager

Royal Dutch Shell
08.2005 - 12.2012

Recruitment and Training Manager - Call Center

Shell Oil
12.2003 - 07.2005

Customer Service Team Lead

Shell Oil
06.2001 - 11.2003

Manufacturing Control Planner

Thyssen Sterns
04.1999 - 05.2001

MBA - International Business Management

University Of Phoenix

Bachelor of Science - Business Management

University Of Phoenix
Reginald E. Banks, Jr.