Capable learning assistant with several years of experience. Works diligently to enable aspiring young minds to blossom into professionals and industry leaders through guided study and mentorship. Passionate about improving academic experiences to instill knowledge and life skills.
Overview
14
14
years of professional experience
Work History
Amazon Learning Ambassador
Amazon
Nampa, ID
02.2023 - Current
Provided guidance to students on how to navigate the Learning Management System.
Analyzed student performance data to recommend strategies for improving learning outcomes.
Monitored student progress throughout their preliminary shifts, providing feedback as needed.
Contributed ideas towards developing innovative approaches to instruction delivery.
Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
Customer Care Representative
BCBS
Meridian, ID
08.2021 - 03.2023
Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Answered customer inquiries over the phone and via email.
Gathered customer feedback to suggest improvements for products and services.
Built sustainable relationships of trust through open communication with customers.
Escalated unresolved issues requiring further investigation or specialized expertise.
Business Owner and Teacher
Little Chipmunks LLC
Las Vegas, NV
08.2019 - 08.2021
Organized activities that promoted physical, mental and social development.
Incorporated differentiated instruction into daily lessons in order to meet the needs of diverse learners.
Participated in professional development opportunities to stay current on best practices in early childhood education.
Fostered an atmosphere of respect through positive reinforcement techniques.
Utilized effective classroom management techniques to maintain order in the classroom.
Preschool Teacher
Children's Learning Adventure
Alpharetta, GA
01.2015 - 07.2019
Assisted in providing a safe and secure environment for children.
Integrated multicultural themes into instruction plans to foster respect for diversity among students.
Participated in parent-teacher conferences to discuss academic progress of each child.
Led story time sessions designed to promote literacy skills among young learners.
Utilized technology such as computers and tablets in the classroom setting.
Provided individual attention to each student as needed during class time.
Teacher and Afterschool Teacher
Creme de la Creme Center of Excellence
Atlanta, GA
01.2010 - 08.2015
Remained calm and patient in student interactions to support individual growth and development.
Met with parents to discuss students' progress and review areas requiring improvement.
Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
Assessed student performance through tests, quizzes and other assessments.
Provided individualized instruction to meet the needs of all students.
Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
Education
Bachelor of Arts - English Literature
The Ohio State University
Columbus
03-2006
Skills
Collaborative learning
Growth Mindset
Parent-Teacher Communication
Small Group Instruction
Group Instruction
Curriculum Implementation
Affiliations
Inclusivity program at Amazon
Trained by Amazon in DEI, Diversity, Equity, and Inclusion
Languages
English
Native/ Bilingual
Accomplishments
Top 1% Learning ambassador, consistently at Amazon for over a year, in every department.