Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reginald K Miller Jr

Friendswood,TX

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

8
8
years of professional experience

Work History

Senior Sales Associate

Ashley Furniture Homestore
Webster, TX
06.2023 - Current
  • Developed and implemented strategies to increase sales volume.
  • Analyzed market trends to determine the best product positioning.
  • Maintained detailed records of customer interactions in CRM system.
  • Identified opportunities for process improvement within the sales team.
  • Resolved customer complaints in a professional manner.
  • Participated in strategic planning meetings related to company objectives and goals.
  • Developed relationships with key decision makers at target accounts.
  • Created customized presentations for potential clients based on their needs.
  • Maintained CRM system with accurate customer and pipeline information.

IT Support Specialist

Xfinity Comcast
Houston, TX
03.2023 - 06.2023
  • Provided technical support to clients via phone, email, and remote access.
  • Created user accounts and configured settings in Active Directory.
  • Installed software applications as requested by customers.
  • Configured workstations, networks, servers and printers for end users.
  • Developed procedures for installation, configuration and testing of IT products.
  • Assisted colleagues with complex IT problems or inquiries.
  • Conducted research into software solutions to meet customer needs.
  • Maintained an inventory of all IT equipment in the organization.
  • Ensured compliance with established policies regarding information security.
  • Coordinated with vendors for repairs or replacement of defective equipment.
  • Responded promptly to service requests from staff members.
  • Reviewed logs of system events for potential issues or threats.

IT Support Specialist

ATT
Houston, TX
02.2023 - 06.2023
  • Provided technical support to clients via phone, email, and remote access.
  • Configured workstations, networks, servers and printers for end users.
  • Created user accounts and configured settings in Active Directory.
  • Resolved network connectivity issues with routers and switches.
  • Installed software applications as requested by customers.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Used remote login tools to assist clients with technical and product questions.

Senior Sales Manager

T. Ellis Art
Houston, TX
06.2020 - 08.2022
  • Manage and market online sales
  • Lead and manage the sales team during art shows and events
  • Take account of inventory, record sales and product, make spreadsheets etc
  • Sell artwork, make presentations, and train others on sales techniques
  • Managed and designed company website to increase art sales, update products, and keep the consumer attention at high levels
  • Familiar in taking forms of payment such as checks, cash, credit, debit and processing financing
  • Data entry
  • Customer issues, and conflict resolution
  • Writing proposals, selling and setting up museum exhibitions.
  • Identified opportunities for growth within existing accounts as well as new markets.
  • Collaborated with other departments such as marketing, finance, operations.
  • Recruited, hired and supervised a team of highly successful sales professionals.

IT Manager & Account Verifier

HomestoreKuehne Nagel
Ellenwood, GA
10.2016 - 06.2020
  • Inspect products for defects and damages and examined in and outgoing product
  • Oversea shipments to verify accuracy and prevent errors
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations
  • Confirmed daily the accuracy, quality and quantity of materials received
  • Created and presented weekly reports.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Monitored system performance and identified areas for improvement.
  • Provided technical support to end users on a variety of issues.
  • Conducted research to identify new technologies that could improve operations.
  • Created detailed documentation for software, hardware, and network configurations.

Sales Representative

Buckhead Business Consultants
Atlanta, GA
01.2016 - 03.2018
  • Researched potential clients and focused on target marketing to prepare for appointments in order to keep a high close rate
  • Implemented marketing strategies and techniques including online campaigns and analysis, increasing revenue and customer satisfaction, as well as repeat and referral business
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.

Education

Bachelor of Science - Computer Science

Albany State University
Albany, GA
05.2014

Skills

  • Customer relations
  • Branding
  • Online and physical marketing
  • Conflict management
  • Web design
  • Scheduling and Order management
  • Customer Relationship Management
  • (CRM)
  • Business Development
  • HTML5
  • C/C
  • JavaScript
  • XML
  • Excel
  • Email marketing
  • Management and leadership skills
  • Data entry
  • Telephone communications
  • Product Knowledge
  • Market Trends Knowledge
  • Market Understanding
  • Sales Planning
  • Sales Strategy
  • Relationship Building
  • Product Merchandising
  • Customer Service
  • Billing and Collections
  • Client Relationship Building

Timeline

Senior Sales Associate

Ashley Furniture Homestore
06.2023 - Current

IT Support Specialist

Xfinity Comcast
03.2023 - 06.2023

IT Support Specialist

ATT
02.2023 - 06.2023

Senior Sales Manager

T. Ellis Art
06.2020 - 08.2022

IT Manager & Account Verifier

HomestoreKuehne Nagel
10.2016 - 06.2020

Sales Representative

Buckhead Business Consultants
01.2016 - 03.2018

Bachelor of Science - Computer Science

Albany State University
Reginald K Miller Jr