Reginald Kaleialoha Nash
‘Aiea,HI
Summary
A highly adaptable and reliable professional with an unwavering commitment to exceptional quality and client satisfaction. Possesses outstanding interpersonal skills and a strong work ethic, dedicated to continuous learning and adept at problem-solving. Known for leveraging common sense judgment and collaborating effectively within a team-oriented environment. Always available to meet the needs and objectives of clients, demonstrating flexibility and resilience in the face of change.
Overview
27
27
years of professional experience
Work History
Department Of The Navy
Marine Machinery Mechanic
07.2022 - Current
- Dismantling, repairing, and modifying submarine machinery equipment and systems.
- Relocating and installing various submarine equipment and systems.
- Maintaining and aligning submarine machinery, including propulsion machinery, propellers, and rudders.
- Documented inspection and test results, work performed and work to be performed, keeping all records current, accurate and properly submitted to meet standards and regulatory requirements.
- Current Security Clearance badge holder
Aulani Disney Resort & Spa
Head Sommelier
04.2021 - Current
- Proven experience in managing multiple properties as Division/Department Head in luxury hotel management role.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Established protocols to use for inventory control and management, streamlining internal processes .
- Coordinated wine selection and restocking of cellar with over 5000+ bottles valued at $300k
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
Auberge Resorts Mauna Lani
Food And Beverage Manager
11.2020 - 04.2021
- Conducts supervisory duties, such as recruitment, interviewing, hiring, training, evaluations and disciplinary actions.
- Skilled in planning and orchestrating formal dining and social events.
- Excellent written and oral communication skills for effective liaison with staff and vendors.
- Implemented new drink policies, reducing over-pouring by 20%
Four Seasons Resort Manele
Guest Services Manager
04.2019 - 09.2020
- Team-oriented with client-focused attitude.
- In-depth knowledge of property management, including security, systems maintenance, and guest services.
- Experienced in wardrobe management and personal shopping for principals.
- Proficient in vehicle management, ensuring maintenance and legal requirements are met.
- Oversaw day-to-day operations of 213 room luxury resort with staff of 50+ employees.
Four Seasons Hotel Las Vegas
Guest Services Manager
04.2018 - 04.2019
- Managed luggage, bags and other items from vehicles and main lobby to and from guest rooms.
- Strong safety awareness, with ability to identify and address potential hazards.
- Self-motivated with superior interpersonal skills and professional confidence.
- Detail-oriented with commitment to exceptional guest service.
- Supervised team of 30+ front office, bellman and valet agents to resolve issues arising during shifts
Four Seasons Hotel Las Vegas
Housekeeping Manager
05.2017 - 04.2018
- High energy and stamina with meticulous attention to detail.
- Assigned housekeeping staff to room blocks based on abilities and daily requirements.
- Directed team of 100 personnel in busy hotel with 424 rooms.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Expertise in directing interior and exterior property maintenance to high standards.
Four Seasons Hotel Las Vegas
In Room Dining Manager
05.2016 - 05.2017
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Ability to oversee and maintain audio-visual and IT services.
- Supervisory experience with ability to mentor diverse, multilingual team.
- Maximized quality assurance by completing frequent standard tests .
- Managed over 150 guest calls per day
Four Seasons Resort Maui At Wailea
Bartender
07.2015 - 05.2016
- Organized bar inventory and storage procedures within optimal levels and met customer demands.
- Knowledgeable in fine wines and gourmet foods.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Flexibility, dependability, and strong work ethic.
- Demonstrated expertise in ensuring compliance with relevant regulations and protocols, including government and county requirements, ensuring safe and legally compliant operation.
Graton Resort & Casino
Director Of Food And Beverage
05.2013 - 02.2014
- Carefully recruited, interviewed selected, trained and supervised staff of 300.
- Correctly calculated Beverage COS at 21% with variable of 1% to forecast.
- Manage and oversee administrative employees and general managers and managers including 9 leased outlets.
- Successfully acquired specialized experience in operations and management of club, restaurant, or lounge leading to comprehensive understanding of unique challenges and requirements of this industry.
- Performs continuous analysis of cost and sales operations.
Station Casinos LLC
Director Of Beverage
08.2009 - 05.2013
- At least five years of experience as Manager in upscale environments.
- Pioneered establishment of company's inaugural employee Sommelier Program, overseeing its development and implementation.
- Formulated and managed budgets for 16 diverse departments, proactively monitoring expenditures to optimize financial performance.
- Coordination with Facility Operations Manager.
- Maintains accountability and internal controls for receipts, property and monies.
Wolfgang Pucks Spago Las Vegas
Restaurant Manager
05.1997 - 12.2007
- Exceptional problem-solving abilities and commitment to quality.
- Managed front-of-house personnel to optimize staffing levels and minimize overtime, enhancing operational efficiency.
- Organized with ability to handle multiple tasks efficiently.
- Effectively communicated important information to staff, such as large reservations or last-minute menu changes, facilitating smooth service and guest satisfaction
Education
Some College (No Degree) -
Stage II Certified Sommelier - Stage II Certified Sommelier
05.2004
Stage I Sommelier - Stage I Sommelier
05.2006
Associate of Applied Science -
05.2024
- Dean's List Spring 2022
- Dean's List Fall 2022
- Dean's List Spring 2023
Skills
- Flexible scheduling adaptability including weekend and varying workload demands
- Proficient in routine report writing and correspondence
- Strong oral and written communication skills for effective contractor and employee engagement
- Competent in basic computer and AV equipment troubleshooting
- Quick response and troubleshooting of urgent mechanical issues
- Ability to identify and respond to safety hazards
- Composure and sound judgment under stress
- Empathetic problem resolution with cost-effective solutions
- Valid Driver’s License holder with responsible driving practices
- Detail-oriented with strong guest service focus
- Knowledgeable in safe handling and usage of cleaning chemicals
- Articulate in verbal and written communication, capable of conveying messages effectively to diverse audiences
- High energy level and stamina, ensuring sustained performance and meticulous attention to detail
- Organized and systematic, with ability to manage multiple tasks efficiently and effectively
- Motivated self-starter with outstanding interpersonal skills, fostering confidence and professionalism among customers
Accomplishments
- First Native Hawaiian awarded Certified Sommelier 2006
- Awarded Wine Spectator Award of Excellence in multiple outlets
- Steakhouse staff completed and passed Stage I Court of Master Sommelier Exam
- Opentable awarded Best of Restaurants
- Awarded Forbes Five Diamond rating at multiple properties.
- Lead Stations Casinos Brand property to highest revenues, profits and lowest labor/expense every year.
- Four Seasons Resorts Manager of the Quarter October 2018
- Bernice Pauahi Foundation Scholarship Recipient
Timeline
Department Of The Navy - Marine Machinery Mechanic
07.2022 - Current
Aulani Disney Resort & Spa - Head Sommelier
04.2021 - Current
Auberge Resorts Mauna Lani - Food And Beverage Manager
11.2020 - 04.2021
Four Seasons Resort Manele - Guest Services Manager
04.2019 - 09.2020
Four Seasons Hotel Las Vegas - Guest Services Manager
04.2018 - 04.2019
Four Seasons Hotel Las Vegas - Housekeeping Manager
05.2017 - 04.2018
Four Seasons Hotel Las Vegas - In Room Dining Manager
05.2016 - 05.2017
Four Seasons Resort Maui At Wailea - Bartender
07.2015 - 05.2016
Graton Resort & Casino - Director Of Food And Beverage
05.2013 - 02.2014
Station Casinos LLC - Director Of Beverage
08.2009 - 05.2013
Wolfgang Pucks Spago Las Vegas - Restaurant Manager
05.1997 - 12.2007
University of Las Vegas Nevada - Some College (No Degree),
Court of Master Sommeliers - Stage II Certified Sommelier, Stage II Certified Sommelier
Court of Master Sommeliers - Stage I Sommelier, Stage I Sommelier
Honolulu Community College - Associate of Applied Science,
References
- Andre Teixeira, Red Rock Hotel & Casino, Director of Beverage (702) 797-7777, andre.teixeira@stationcasinos.com
- Kord Nichols, Station Casinos Inc. Senior Vice President of Operations, (702) 495-3000, kord.nichols@stationcasinos.com
- Spencer Pang, Torneau Bucherer, Store Director, (808) 874-4900, spang@torneau.com
References
- Andre Teixeira, Red Rock Hotel & Casino, Director of Beverage (702) 797-7777, andre.teixeira@stationcasinos.com
- Kord Nichols, Station Casinos Inc. Senior Vice President of Operations, (702) 495-3000, kord.nichols@stationcasinos.com
- Spencer Pang, Torneau Bucherer, Store Director, (808) 874-4900, spang@torneau.com
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