Reginald Reese
Wilmington,NC
Summary
Results-driven, dedicated Hotel Overnight Manager On Duty with over 7 years of experience in hotel management, customer service, and office administration. Known for delivering first-rate customer service, fostering positive guest relationships, and promoting customer satisfaction and loyalty. Skilled in supervising, mentoring, and training staff, coordinating events, and managing front desk operations. Strong administrative and analytical abilities with exceptional attention to detail. Adept at problem-solving, negotiation, and making sound decisions. Proven track record of working well independently, thriving in dynamic environments, and excelling under pressure. Exceptional multi-tasker with commendable organizational, mathematical, and computational skills. A friendly and cheerful professional with outstanding interpersonal and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Overnight Manager/Senior Front Office Supervisor
Kimpton Pittman Hotel Dallas
Dallas, TX
05.2021 - Current
- Registering and welcoming guests upon arrival
- Coordinating sale and planning for wedding parties and events
- Supervising, mentoring, and training front desk workers
- I meticulously perform all check-in and check-out tasks, collect guests' personal contact information, and provide courteous information about hotel amenities, rates, and nearby attractions
- I also confirm group reservations, arrange personalized services for distinguished guests, and upsell additional facilities and services
- Additionally, I supervise, mentor, and train less-experienced front desk workers
Front Office Supervisor
Hyatt House
Dallas, TX
09.2019 - 05.2021
- Directly supervise and train front desk clerks in guest registration duties
- Manage traffic flow in lobby area and ensure adherence to social distancing policy
- Collaborate with housekeeping staff to ensure sufficient supplies are available
- Coordinate building repairs and maintenance of equipment lease agreements
- Act as central contact for outside vendors requiring access to the hotel
Overnight Front Office Agent
Grand Hyatt at Dallas-Fort Worth Airport
Irving, TX
06.2018 - 08.2019
- Managed front desk guest registration, including greeting visitors and handling reservation requests
- Coordinated room assignments, processed arrivals/departures, and resolved complaints
- Responded promptly to guest inquiries with strong communication and organizational skills
- Prepared end-of-shift and monthly production reports, maintained confidential files, and reconciled accounting data
- Maintained accurate records of room availability, posted valet charges, and provided world-class customer service
- Handled confrontational guest situations and reviewed front desk to accommodate all guests
- Provided guests with information on shuttle services, airport terminal and rental car locations
- Scheduled spa appointments, printed airline boarding passes, and assisted stranded airline passengers
- Received and placed room service orders, ensuring customer satisfaction with follow-up calls
Front Office Agent
Hyatt Regency-Baltimore Inner Harbor
Baltimore, MD
05.2018 - 08.2018
- Managed check-in and check-out processes for hundreds of hotel guests daily
- Handled front desk operations for 150 guests and 350 rooms per day
- Ensured cleanliness and neatness of front desk and office areas
- Personally attended to casino VIPs and distinguished guests, upselling and upgrading to premier suites
- Trained and supervised 20 new hires, ensuring excellent customer service
Front Office Supervisor
Hyatt Place
Owings Mills, MD
05.2017 - 05.2018
- Managed bar, bistro, kitchen, security, shuttle services, and guest services
- Decreased check-in times and coached front desk agents
- Oversaw 50 employees, created work schedules, and promoted team camaraderie
- Improved staff productivity, communication, and performance through feedback and evaluations
- Developed successful room selling strategies, enhanced revenue, and assisted with conferences and sales efforts
Food and Beverage Supervisor
Sheraton Hotel-Baltimore North
Towson, MD
07.2015 - 04.2017
- Managed and developed a team of 20 staff members in a fast-paced environment
- Monitored restaurant operations to ensure food quality and guest service standards
- Developed initiatives and training for seasonal menus, managed food costs, and maintained inventories
- Recruited, hired, trained, and developed new employees
- Collaborated with hotel executives to manage emergencies and implement hotel policies
Education
High School Diploma -
Texas Success Academy
Arlington,TXSkills
- Hotel Management
- Customer Service
- Office Administration
- Supervision
- Training
- Front Desk Operations
- Event Coordination
- Problem-Solving
Certification
- Home Health Aide (HHA) certification
Timeline
Overnight Manager/Senior Front Office Supervisor
Kimpton Pittman Hotel Dallas
05.2021 - Current
Front Office Supervisor
Hyatt House
09.2019 - 05.2021
Overnight Front Office Agent
Grand Hyatt at Dallas-Fort Worth Airport
06.2018 - 08.2019
Front Office Agent
Hyatt Regency-Baltimore Inner Harbor
05.2018 - 08.2018
Front Office Supervisor
Hyatt Place
05.2017 - 05.2018
Food and Beverage Supervisor
Sheraton Hotel-Baltimore North
07.2015 - 04.2017
High School Diploma -
Texas Success Academy
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