Regina M. Gordon
Medford,New York
Summary
Experienced Administrative Professional with a focus on delivering exceptional support, resolving issues efficiently and delivering timely solutions. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, with experience in conflict resolution while always aiming to achieve positive outcomes. Proven experience in addressing immediate needs and delivering timely solutions.
Overview
28
28
years of professional experience
Work History
Customer Support Representative
Loop Loc Safety Covers Corp.
04.2022 - Current
- Handle customer inquiries, answer questions, and resolve problems in a timely manner
- Intake and process hardware and product orders initiated by the dealer and schedule for pick up or provide shipment instructions
- Receive payment for any orders and/or jobs which may require money be applied prior to completion
- Knowledgeable in the use and function of all products with the ability to give direction regarding installation
- Educate dealers and consumers as to the safety regulations and requirements all products
- Identify and resolve any issues which could delay a job from being manufactured in a timely manner
- Work in coordination with the appropriate department(s) to resolve technical issues for dealers with clear explanations and step-by-step guidance.
- Coordinate between the appropriate department and dealer regarding the correct procedures in measuring and/or installation of our pool covers and liners
- Initiate any possible warranty issue reported by dealer and send appropriate information to all parties involved, working closely with our Quality Control Department
- Participate in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Foreclosure & Title Specialist
Venture Title Agency, Inc.
05.1997 - 04.2022
- Review title reports and documentation to ensure that all requirements for closings have been met
- Collaborate with lenders, agents and legal professionals to resolve title issues.
- Work directly with attorneys, lenders and homeowners to achieve clear title and remedy any issues that might prevent the transaction from closing in a timely manner.
- Obtain documents, clearances, certificates and approvals from local and county agencies.
- Work with correlating information and producing the proper search document, as required by the Town and/or County in order to have the clint meet specific requirements.
- Research property and/or owner information via the internet and industry websites.
- Commenced foreclosure action by producing a complete and detailed foreclosure search.
- Knowledgeable in the area of e-filing documents in the State of New York for foreclosure action(s) from commencement of said action to completion.
Education
High School Diploma -
Patchogue Medford High School
Buffalo Avenue, Medford, New York06-1988
Skills
- Complaint handling
- Data management
- Attention to detail
- Problem-solving
- Technical troubleshooting
- Organizational skills
- Issue and resolution tracking
- Customer Service excellence
- Highly professional
Timeline
Customer Support Representative
Loop Loc Safety Covers Corp.
04.2022 - Current
Foreclosure & Title Specialist
Venture Title Agency, Inc.
05.1997 - 04.2022
High School Diploma -
Patchogue Medford High School
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