Regina M. Presley, Au.D., CCC/A, FAAA
Black Mountain,NC
Summary
Innovative Director with excellent clinical, research, marketing, customer service and practice oversight skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making and strategic thinking skills to positively impact company success. Commitment to continuous improvement to ensure optimal provider and patient performance.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Director of Audiology
Greater Baltimore Medical Center, Presbyterian Board of Governors Cochlear Implant Center @ GBMC
07.2021 - Current
- Grew community-based hospital program from 7 implant surgeries per year to 80 per year.
- Secured $1M philanthropic donation to support growth of Cochlear Implant (CI) Center.
- Increase practice volume by 170% over 6 years despite healthcare restrictions and reduction in staff.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Streamlined patient follow up protocol by 43% while improving patient outcomes by 37% with evidenced based practices.
- Integrated consistent documentation protocol and improved coding practices to generate additional $87,500 annual revenue.
- Launched 5 electronic medical record initiatives to streamline provider processes and create tracking and counseling tools for improved patient care.
- Managed high-performing multidisciplinary team by providing mentorship, guidance, and opportunities for professional growth.
- Conducted annual employee performance reviews and biannual assessments of goal management and needed support.
- Presented to diverse stakeholders to engage and influence ongoing financial support.
- Created and implemented efficient practices ensuring high quality standard of care in timely manner that have gained global recognition.
- 20 appearances on local television and radio as GBMC spokesperson for hearing healthcare.
- Facilitated and collaboratively designed virtual OR experience for audiology doctoral students, faculty, and private practices.
- Drove consumer and professional outreach/education, averaging 30 events per year.
- Represented organization by presenting at national and international levels regarding efficiency, cognition, and patient-centered care.
- Championed paperless office practices leading to reduced cost and improved patient services.
- Conducted on-going research regarding efficacy of aural rehabilitation, expanded criteria, standard of care, and patient literacy.
- Provided clinical supervision for Au.D. doctoral students.
- Guided and implemented marketing initiatives used to educate patients, referring professionals, and institutions of higher learning.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Prepared and presented quarterly and annual reports to Presbyterian Board of Governors highlighting strong sustainable gains and introducing new strategic planning initiatives.
- Facilitated culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Senior Cochlear Implant Audiologist
Greater Baltimore Medical Center, Presbyterian Board of Governors Cochlear Implant Center @ GBMC
07.2002 - 01.2021
- Established CI Center @ GBMC as sole center employee in conjunction with CI surgeons and hospital administration.
- Devised support staff position resulting in 86% reduction of non-billable time for providers.
- Transformed non-billable services to fee for service, generating additional revenue of $25,000 per year.
- Implementation of tools and services offered by industry saving 197 hours/year of administrative time.
- Developed remote care protocol to provide access to all patients of all ages for monitoring, assessment, and troubleshooting.
- Hired and directed team of 6 to achieve daily and long-term operations and business goals.
- Initiated and supported multidisciplinary collaboration.
- Conducted on-going research regarding quality of life, efficacy of expanded criteria, hybrid technology, and standard of care.
- Provided clinical supervision for Au.D. doctoral students.
- Integrated innovative, cutting-edge initiatives through strategic planning and ongoing evaluation of adoption.
- Devised and implemented marketing initiatives used to promote organization and department to community members, referring professionals, and training institutions.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Clinical responsibilities included hearing and candidacy evaluations for traditional, hybrid, and UHL/SSD patients, Otoacoustic emissions, Neural Response Imaging/Telemetry, real ear measurements, hearing aid evaluation and fittings, acoustic immittance, mapping, aural rehabilitation, and counseling for pediatric through geriatrics.
- Self-motivated, with strong sense of personal responsibility and ability to work effectively in fast-paced environments.
- Established trust with diverse patient populations through effective communication techniques tailored to individual needs.
Education
Doctorate of Audiology -
A.T. Still University of Health Sciences
Kirksville, MO06.2005
Master of Science -
Towson State University
Towson, MD05.1991
Bachelor of Science -
Towson State University
Towson, MD05.1989
Skills
- Operations Management
- Strategic Planning
- Analytical Thinking
- Process Optimization
- Visionary Business Leader
- Change Management
- Subject Matter Expert
- Sustainability Consulting
- Logistics Consulting
- Global Thinking
- Innovation and Creativity
- Verbal and written communication
Affiliations
- American Speech and Hearing Association 1991 - present
- American Academy of Audiology 2000 - present
- American Cochlear Implant Alliance 2015 - present
- Hearing Health Collaborative 2021 - present
- CI Living Taskforce 2021 - present
- Cochlear Implant International Community of Action 2021 – present
- ACIA SIG Adult Aural Rehabilitation 2023 - present
- HEAR.T Initiative: Hearing, Empowerment, Advancement and Technology- 2023 - present
- Co-Chair; GBMC Women of Excellence Employee Resource Group
Certification
- Maryland Audiology License - 1991 - present
- North Carolina Audiology License - 2021-present
- Certificate of Clinical Competence in Audiology, American Speech-Language Hearing Association - 1991- present
Additional Information
Achievements:
- Contributing subject matter expert on the development of the global Minimal Speech Test Battery - 2024 - publication pending
- Contributing standard of care expert on the development of the global CI Living Taskforce Guidelines- 2022 - present - https://adulthearing.com/standards-of-care/#experts
- Publication: Zwolan TA, Presley R, Chenier L, Buck B. Investigation of an Outcomes-Driven, Computer-Assisted Approach to CI Fitting in Newly Implanted Patients. Ear Hear. 2021 May/Jun;42(3):558-564. doi: 10.1097/AUD.0000000000000957. PMID: 33027199. https://pubmed.ncbi.nlm.nih.gov/33027199/
- Publication: Vasil K, Lewis J, Ray C, Baxter J, Bernstein C, Brewer D, Presley R, Sydlowski S, Bosworth C, Bakke M, Hume-Johnson K, Hehl E, Moberly AC. Assessment of Reliability and Validity of the Cochlear Implant Skills Review: A New Measure to Evaluate Cochlear Implant Users' Device Skills and Knowledge. Am J Audiol. 2021 Mar 10;30(1):105-127. doi: 10.1044/2020_AJA-20-00038. Epub 2021 Jan 13. PMID: 33439738.
- American Speech-Language Hearing Association Interdisciplinary Team - https://www.youtube.com/watch?v=n0XCkA8R_Qo
Presentations:
- The Israel Society for Auditory Research: Use of AI in Audiology: Creating Accessible, Standardized, Quality Care for Our Patients, March 2024
- America Cochlear Implant Alliance International Conference: Manufacturer Sponsored Event, GBMC’s Pathway to Change, July 2023
- Cochlear Latinoamerica Cochlear Week, Keynote, Adopting Change for Effectiveness, November 2022
- American Cochlear Implant Alliance International, May 2022
- Audiology Online: Cognition and Audition: Supporting Evidence, Screening Options, and Clinical Research, February 2022
- Ask the Expert: Cognivue Technology is as Effective as MoCA: What Does this Mean to Audiologists, Their Practices, and Patients? February 2022
- American Speech, Language and Hearing Association: Embracing technology for uninterrupted care, Special Interest Group - Telehealth, December 2021
- Audiology-Vestibular International Science Academy (AVISA) Online International Institute: Cognition and Hearing Loss, September 2021
- Audiology-Vestibular International Science Academy (AVISA)
- Online International Institute: Building an Efficient Cochlear Implant Program, September 2021
- Thought Leader Summit: Promoting Cognitive Health and the Role of Hearing Care Professionals. Clinical Roadmap: Past, Present, and Future. Podium presentation and expert panel, June 2021.
- GBMC Lunch and Learn Series: Change Management: Facing the Inevitable, May 2021
- America Cochlear Implant Alliance International Conference: How to Improve Clinic Efficiency, podium presentation, April 2021
- America Cochlear Implant Alliance International Conference: Improved Clinical Efficiency In Today's Changing Healthcare Climate, poster presentation, April 2021
Quote
Success in no accident. It is hard work, perseverance, learning, studying, sacrifice, and most of all, love of what you are doing.
Pele'
Work Availability
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Timeline
Director of Audiology
Greater Baltimore Medical Center, Presbyterian Board of Governors Cochlear Implant Center @ GBMC
07.2021 - Current
Senior Cochlear Implant Audiologist
Greater Baltimore Medical Center, Presbyterian Board of Governors Cochlear Implant Center @ GBMC
07.2002 - 01.2021
Doctorate of Audiology -
A.T. Still University of Health Sciences
Master of Science -
Towson State University
Bachelor of Science -
Towson State University
- Maryland Audiology License - 1991 - present
- North Carolina Audiology License - 2021-present
- Certificate of Clinical Competence in Audiology, American Speech-Language Hearing Association - 1991- present
Passionate about empowering others
Whether I am working with patients, consulting clients, or volunteering, my goal is to empower others to be able to be stronger, smarter, more organized, more efficient, or more confident through our interaction. I want others to see their own power and to believe in themselves.
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