Regina Shea
Summary
Accomplished Certified Phlebotomy Technician with expertise in venipuncture and infection control, honed at Quest Diagnostics. Demonstrated strong interpersonal skills and a commitment to quality assurance, enhancing patient comfort and safety. Proven ability to maintain confidentiality and adhere to HIPAA standards, contributing to a 20% increase in patient satisfaction.
Overview
12
12
years of professional experience
Work History
Certified Phlebotomy Technician
Quest Diagnostics
04.2019 - 08.2025
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Consistently followed protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Upheld strict confidentiality standards to protect sensitive patient information in accordance with HIPAA regulations.
- Exhibited strong interpersonal skills when interacting with patients from various cultural backgrounds to establish rapport quickly.
- Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
- Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.
- Collaborated with healthcare professionals to provide high-quality care for patients requiring blood tests.
- Enhanced overall lab productivity by maintaining an exceptional punctuality record and demonstrating a strong work ethic as a Certified Phlebotomy Technician.
- Centrifuged blood samples as outlined in clinical protocols.
Certified Phlebotomy Technician
Suncoast Pathology
01.2016 - 04.2019
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles.
- Organized daily work based on collection priority.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Centrifuged blood samples as outlined in clinical protocols.
Medical Assistant
Dr. Jorge J. Leal ,M.D., F.A.C.S.
05.2013 - 07.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Patient education, prep for Cystoscopies, Prostate Biopsies, and Vasectomies.
- Reacted calmly and effectively in emergency situations, and added the personal caring touch that immediately put patients at ease.
Education
Phlebotomy Certificate - Phlebotomy
Eastern Florida State College
Cocoa, FL12-2015
Skills
- Continuous learning mindset
- Quality control
- Proper labeling techniques
- Order of draw mastery
- Data entry
- Quality assurance practices
- Geriatric phlebotomy
- Infection control standards
- Venipuncture expertise
- HIPAA
- Medical terminology
Timeline
Certified Phlebotomy Technician
Quest Diagnostics
04.2019 - 08.2025
Certified Phlebotomy Technician
Suncoast Pathology
01.2016 - 04.2019
Medical Assistant
Dr. Jorge J. Leal ,M.D., F.A.C.S.
05.2013 - 07.2015
Phlebotomy Certificate - Phlebotomy
Eastern Florida State College
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