Regina M Williams
Iselin,NJ
Summary
Dynamic Medical Assistant and Phlebotomist with extensive experience at Quantum Integrative Medicine, skilled in patient care and medical records management. Proven ability to enhance patient satisfaction through compassionate communication and efficient phlebotomy techniques. Committed to maintaining HIPAA compliance and fostering a safe clinical environment while ensuring accurate documentation and patient flow management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Assistant/Phlebotomist
Quantum Intergrative Medicine, LLC
11.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Delivery Driver
DoorDash
01.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Phlebotomist
Hackensack Meridian Health JFK Medical Center
06.2017 - 06.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
Phlebotomist
Summit Medical Group
01.2013 - 12.2015
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
Mobile Phlebotomist
Tendercare Mobile Phlebotomy
06.2014 - 06.2015
- Coordinated patient appointments to optimize scheduling and minimize wait times for mobile phlebotomy services.
- Performed blood draws with precision, ensuring minimal discomfort for patients while maintaining safety protocols.
- Educated patients on procedures, enhancing their understanding and comfort levels prior to sample collection.
- Collaborated with healthcare providers to streamline communication regarding patient needs and sample requirements.
- Adapted to varying patient conditions and environments, demonstrating flexibility in service delivery.
- Provided compassionate care during patient interactions, fostering trust and reassuring patients throughout the process.
- Assisted in training new phlebotomists on best practices for sample collection and patient care.
Direct Support Professional
New Jersey Mentor
01.2011 - 01.2013
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Operations Manager
Fedex Ground Packaging Systems
08.2002 - 08.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Medical Assistant/Office Manager
Renaissance Gynecology
01.2004 - 01.2008
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJCertificate of Technical Studies - Phlebotomy
Hudson County Community College
Jersey City, NJ10-2025
Diploma - Practical Nursing
Avetech Institute of Technology
South Plainfield, NJ06-2020
Certificate of Technical Studies - Dialysis Technician
Middlesex County College
Edison, NJ07-2017
Certificate of Technical Studies - Phlebotomy
Middlesex County College
Edison, NJ05-2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Phlebotomy
- CPR
- Immunization administration
- Phlebotomy techniques
- Patient assessments
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Appointment setting
- Maintaining confidentiality
- Medical records management
- Compassionate caregiver
- Patient flow management
- First aid
- Sterilization techniques
- Medical supply inventory
- Valid [state] driver's license
- Monitoring patient progress
- Inventory and supply management
- Complex Problem-solving
Certification
- PT - Phlebotomy Technician
- Certified Phlebotomy Technician -NHA cert#Z3H7X4J3 exp10/16/2027
- CPR/BLS -AHA ecard code #265416453329 exp 10/2027
- Paramed Examiner Certification -NPCE cert#25-PAR21 exp 11/30/2026
Timeline
Medical Assistant/Phlebotomist
Quantum Intergrative Medicine, LLC
11.2025 - Current
Delivery Driver
DoorDash
01.2018 - Current
Phlebotomist
Hackensack Meridian Health JFK Medical Center
06.2017 - 06.2022
Mobile Phlebotomist
Tendercare Mobile Phlebotomy
06.2014 - 06.2015
Phlebotomist
Summit Medical Group
01.2013 - 12.2015
Direct Support Professional
New Jersey Mentor
01.2011 - 01.2013
Medical Assistant/Office Manager
Renaissance Gynecology
01.2004 - 01.2008
Operations Manager
Fedex Ground Packaging Systems
08.2002 - 08.2010
High School Diploma -
Elizabeth High School
Certificate of Technical Studies - Phlebotomy
Hudson County Community College
Diploma - Practical Nursing
Avetech Institute of Technology
Certificate of Technical Studies - Dialysis Technician
Middlesex County College
Certificate of Technical Studies - Phlebotomy
Middlesex County College