Regina (Maria) Barraza
Miami,FL
Summary
Accomplished Operation Manager with a proven track record at Bellezza Spa and Salon, enhancing operational efficiency and customer satisfaction. Expert in inventory control and team leadership, adept at fostering strong relationships with staff and vendors. Demonstrated success in improving service delivery by over 30%, leveraging bilingual capabilities to meet diverse customer needs.
Overview
17
17
years of professional experience
Work History
Operation Manager
Bellezza Spa and Salon
06.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Manager on Duty
Foot Solutions
01.2010 - 04.2014
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Vault Assistant Managere
Citizens Bank
02.2008 - 12.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Business Administration
Universidad San Carlos De Guatemala
Guatemala, GuatemalaHigh School Diploma -
Colegio Capoulliez
Guatemala, Guatemala10.1991
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Inventory Control
- Schedule Management
- Retail Operations Management
- Bilingual (Spanish - English)
Languages
Spanish
Native or Bilingual
Timeline
Operation Manager
Bellezza Spa and Salon
06.2014 - Current
Manager on Duty
Foot Solutions
01.2010 - 04.2014
Vault Assistant Managere
Citizens Bank
02.2008 - 12.2009
Business Administration
Universidad San Carlos De Guatemala
High School Diploma -
Colegio Capoulliez
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