Regina Merit Health Cameron-Collier Brandon
Brandon,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Patient Access Specialist
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Resident Assistant
, MS
01.2019 - Current
- Assisted residents with daily dental and mouth care, bath functions and hair care.
- Responded to room transfers, incident reports and maintenance requests.
- Encouraged community atmosphere by implementing educational and social programs.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
Resident assistant
Peach Tree Village
Pearl, MS
01.2017 - 01.2019
- Maintained clean, safe and well-organized patient environment.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Encouraged community atmosphere by implementing educational and social programs.
- Responded to room transfers, incident reports and maintenance requests.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Developed rapport to create safe and trusting environment for care.
Resident assistant
Wisteria Gardens
Pearl, MS
03.2013 - 01.2017
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions and hair care.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
Account Reconciliation Specialist
St. Dominic Hospital
Jackson, MS
01.2008 - 01.2013
- Reconciliation of all the previous day's sales, transactions, credits, and scan for errors, data entry, electronic journal, daily reports, present to Supervisor for review.
Call Center Manager
General Dynamics
Hattiesburg, MS
01.2006 - 01.2008
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Determined quality assurance benchmarks and set standards for improvement.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Conducted performance reviews for [Job title]s to reduce resolution times and improve customer satisfaction ratings.
- Established relationships and touch points with clients to promote retention.
Full Charge Bookkeeper
McCarty Holman
Brandon, MS
01.1998 - 10.2005
- Matched purchase orders with invoices and recorded necessary information.
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Education
Associate of Applied Arts - Accounting
Hinds Community College
Pearl, MS05.1991
Skills
- General Ledger Accounting
- Journal Entries
- Financial Report Writing
- General Ledger Reconciliation
- Accounting
- Financial Statement Preparation
- Accounts Payable
- Pricing
- Account Reconciliation
- Microsoft Dynamics GP
- QuickBooks
- Financial Analysis
- Auditing
- Internal Audits
- Balance Sheet Reconciliation
- Accounts Receivable
- Office Management
- Word processing
- Accounting software
- Data entry
- Bookkeeping
- Front desk
- Hotel experience
- ICD-9
- Medical billing
- CPT coding
- ICD-10
- Medical office experience
- Medical collection
- Computer literacy
- Customer service
- Windows
- Profit & Loss
- Bank Reconciliation
- Clerical Experience
- Quality Standards and Protocols
- Knowledge of Community Services and Programs
- Responding to Difficult Customers
- Customer Retention Strategies
- Issue and Complaint Resolution
- Call Documentation
- Courteous with Strong Service Mindset
- Upselling Products and Services
Timeline
Resident Assistant
01.2019 - Current
Resident assistant
Peach Tree Village
01.2017 - 01.2019
Resident assistant
Wisteria Gardens
03.2013 - 01.2017
Account Reconciliation Specialist
St. Dominic Hospital
01.2008 - 01.2013
Call Center Manager
General Dynamics
01.2006 - 01.2008
Full Charge Bookkeeper
McCarty Holman
01.1998 - 10.2005
Patient Access Specialist
Associate of Applied Arts - Accounting
Hinds Community College
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