Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Team Leader
KFC/A&W
Price, UT
03.2024 - 03.2025
Conducted daily quality assessments to ensure process enhancements.
Maintained daily inventory to facilitate successful material distribution.
Assessed company operations for compliance with safety standards.
Participated in regular meetings with senior leadership to provide updates on team progress.
Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Provided support and guidance to colleagues to maintain a positive work environment.
Floral Design Salesperson
PRICE FLORAL INC.
Price, UT
12.2012 - 12.2022
Simultaneously managed roles at McDonald's and Price Floral.
Worked holidays off and on from 2012 to 2017. Full time started in 2017.
Worked holidays, late nights, and occasionally delivered orders.
Answered customer inquiries regarding product features, pricing, and availability.
Handled returns and exchanges according to company policies.
Organized store by returning merchandise to proper areas and restocked displays.
Refreshed products regularly with water and adjusted positions to restore optimal appearance.
Maintained detailed records of customer orders, payments and inventory levels.
Greeted customers, provided product information and answered questions regarding floral arrangements.
Helped clients choose floral and accessory products and make successful design selections.
Greeted customers to determine wants or needs.
Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
Bagged or packaged purchases and wrapped gifts.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Manager
McDonald's Restaurant
Price, UT
03.2017 - 10.2022
Enhanced leadership abilities through training and hands-on task completion.
Money management skills involve counting each register before the next shift.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Developed and maintained relationships with vendors and suppliers.
Led a team of 7 to 10 employees, ensuring high productivity and excellent customer service.
Assigned tasks to associates to fit skill levels and maximize team performance.
Implemented process improvements, resulting in an increase in operational efficiency.
Education
Certificate of Technical Studies - Medical Billing & Coding- Phlebotomy
Stevens Henager College
Murray, UT
06-2003
Some College (No Degree) - General Studies
Usu/eastern Utah
Price, UT
01-2002
High School Diploma -
Carbon High School
Price, UT
05-1999
Skills
Safety compliance
Customer service
Process improvement
Team leadership
Communication skills
Time management
Attention to detail
Problem solving
Operational efficiency
Certification
Certification, Communication in the workplace.
Certification, Safeserve State Exam/ Food Handler Permit 2025
Certified, CPR & Infant CPR.
Timeline
Team Leader
KFC/A&W
03.2024 - 03.2025
Manager
McDonald's Restaurant
03.2017 - 10.2022
Floral Design Salesperson
PRICE FLORAL INC.
12.2012 - 12.2022
Certificate of Technical Studies - Medical Billing & Coding- Phlebotomy