REGINA RAYCHELL HENRY-RICKETTS
Norman
Summary
Registered Nurse with 20+ years of experience across acute care, home health, primary care, population health, and health system navigation. Proven expert in transitions of care, RN care management, nurse navigation, and case management, with demonstrated success reducing readmissions, improving patient outcomes, and coordinating complex interdisciplinary care. Extensive experience with Medicare, CPC+, ACO, CJR, and home health care models, chronic disease management, behavioral health integration, and social determinants of health.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Acute Care & Clinical Nursing Experience
OU Medical Center | Kingfisher Regional Hospital | Oklahoma Heart Hospital
- Labor & Delivery, ICU/CCU, ER, Med-Surg, and multi-specialty inpatient care.
RN Case Manager
Enhabit Home Health of Oklahoma
10.2025 - Current
- Manage home health patients following hospital, ER, and SNF discharges, ensuring safe, timely, and effective transitions of care.
- Conduct Start-of-Care (SOC), recertification, and discharge assessments in compliance with Medicare Conditions of Participation.
- Develop and update individualized plans of care in collaboration with physicians, interdisciplinary team members, patients, and caregivers.
- Perform medication reconciliation, patient and caregiver education, and ongoing monitoring for adverse effects, adherence, and disease exacerbation.
- Coordinate interdisciplinary services including PT, OT, ST, LPNs, HHAs, social work, and community resources to address medical, functional, and psychosocial needs.
- Identify and proactively manage high-risk patients to reduce avoidable hospitalizations and readmissions.
- Provide skilled nursing oversight for chronic disease management, wound care, and IV therapy coordination.
- Maintain accurate, timely documentation to support quality outcomes, regulatory compliance, and reimbursement.
RN Orthopedic Nurse Navigator
Norman Regional Health Systems
04.2022 - 06.2025
- Oversaw end-to-end care coordination for Medicare CJR Total Joint Replacement and hip fracture patients.
- Designed and delivered preoperative education for total hip and knee replacement patients.
- Conducted structured post-discharge follow-ups at 72 hours and weekly for up to 90 days to assess complications, medication adherence, functional status, and psychosocial needs.
- Served as primary contact for patients and caregivers, enabling early intervention and reducing ER utilization and readmissions.
- Coordinated care across surgeons, anesthesiology, primary care, home health, SNFs, rehab facilities, pharmacies, and caregivers.
- Utilized remote patient monitoring tools to enhance engagement and outcomes.
- Participated in Joint Commission Center of Excellence surveys and preparation.
- Provided in-service education to SNFs and home health agencies on infection prevention and wound care.
RN Nurse Navigator
Norman Regional Health Systems
01.2019 - 01.2022
- Completed readmission reviews for sepsis, bariatric surgery, and small bowel obstruction patients.
- Coordinated post-acute and specialty care including infusion, wound care, anticoagulation, and specialty clinics.
- Addressed social determinants of health by connecting patients with housing, food, transportation, and financial assistance resources.
- Delivered post-discharge and COVID follow-up calls using clinical judgment to assess need for escalation of care.
- Awarded the Spirit of Nursing Award (2020) for excellence in patient advocacy and care coordination.
RN Care Manager
Norman Regional Health Systems
02.2017 - 01.2019
- Founding RN Care Manager supporting CPC+ and ACO primary care models.
- Completed Medicare Annual Wellness Visits, Health Risk Assessments, and risk stratification.
- Managed ER, inpatient, and SNF-to-home transitions, including medication reconciliation and follow-up coordination.
- Integrated behavioral health screening and crisis response into primary care workflows.
- Served as liaison between patients, providers, behavioral health, and community resources.
- Precepted and mentored new care managers and supported EMR workflow development.
RN Certified Chronic Care Professional Health Coach
Telligen
01.2013 - 01.2015
- Provided telephonic care management and health coaching to Medicaid populations.
- Utilized motivational interviewing to improve medication adherence and lifestyle modification.
- Facilitated access to behavioral health services, DME, and community resources.
- Program contributed to $182 million in savings over five years.
RN Case Manager - Home Health
Healthcare Innovations
01.1999 - 01.2002
- Managed a caseload of ~50 home health patients across multiple care settings.
- Coordinated interdisciplinary care and provided skilled nursing services, wound care, and IV therapy.
Education
Bachelor of Science in Nursing (BSN) -
Southern Nazarene University
Associate Degree in Nursing (RN) - undefined
Oklahoma City Community College
Skills
- Transitions of Care (Hospital, ER, SNF, Home Health)
- RN Case Management & Care Management
- Nurse Navigation & Post-Acute Care Coordination
- Readmission Reduction & Risk Stratification
- Chronic Disease Management
- Medication Reconciliation & Adherence
- Medicare AWVs, HRAs, CPC, CJR
- Interdisciplinary Collaboration
- Behavioral Health Integration & Crisis Support
- Motivational Interviewing & Health Coaching
- Social Determinants of Health (SDOH)
- Patient & Caregiver Education
- Palliative Care & End-of-Life Planning
Affiliations
- American Nurses Association
- Sigma Theta Tau International Honor Society of Nursing
- International Association of Forensic Nurses
Certification
- Registered Nurse – Oklahoma
- Certified Chronic Care Professional
- Registered Health Coach
- Motivational Interviewing
- Mental Health First Aid (Youth & Adult)
- Palliative Care & ELNEC
- Sexual Assault Nurse Examiner (SANE)
- Domestic Violence Nurse Examiner
- Basic Life Support (BLS)
Timeline
RN Case Manager
Enhabit Home Health of Oklahoma
10.2025 - Current
RN Orthopedic Nurse Navigator
Norman Regional Health Systems
04.2022 - 06.2025
RN Nurse Navigator
Norman Regional Health Systems
01.2019 - 01.2022
RN Care Manager
Norman Regional Health Systems
02.2017 - 01.2019
RN Certified Chronic Care Professional Health Coach
Telligen
01.2013 - 01.2015
RN Case Manager - Home Health
Healthcare Innovations
01.1999 - 01.2002
Acute Care & Clinical Nursing Experience
OU Medical Center | Kingfisher Regional Hospital | Oklahoma Heart Hospital
Associate Degree in Nursing (RN) - undefined
Oklahoma City Community College
Bachelor of Science in Nursing (BSN) -
Southern Nazarene University