Regine Agpaoa
Saxton,PA
Summary
Reliable and friendly coworker who learns and masters new concepts and skills. Passionate about helping people and creating a satisfying customer service. Customer-focused, dependable professional with experience in delivering outstanding customer services within the hospitality industry. Highly organized, adaptable and committed to exceeding customer expectations in fast-paced, high pressure environments.
Overview
18
18
years of professional experience
Work History
Deli/Bakery Worker
Saxton Market
Saxton, PA
05.2021 - Current
- Operated Deli equipment, ensuring proper functionality and adherence to safety protocols.
- Prepared and made salads, sandwiches, platters.
- Monitored inventory levels, restocking supplies as needed to maintain operational efficiency.
- Assisted in training new staff.
- Provided exceptional customer service by assisting customers with product selections and inquiries.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Store Manager
Maui Diver's Jewelry
Kapolei, HI
04.2015 - 03.2021
- Maximizing profitability and setting/meeting sales targets including motivating staff.
- Developed training programs for staff, increasing product expertise and sales techniques.
- Analyzed sales trends to inform strategic merchandising decisions and promotional planning.
- Fostered a collaborative environment, encouraging open communication among team members.
- Evaluated employee performance, providing constructive feedback to drive personal development.
- Coordinated marketing initiatives that increased brand awareness and drove foot traffic to the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted interviews, hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Shift Leader
Martin's General Store
Saxton, PA
12.2012 - 04.2014
- Supervised daily operations, ensuring efficient workflow and adherence to store policies.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Monitored cash handling procedures, maintaining accuracy and security in transactions.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Sales Associate
ABC Stores
Honolulu, HI
01.2012 - 12.2012
- Enhanced customer satisfaction by providing personalized product recommendations and solutions.
- Managed inventory levels through effective stock replenishment and organization.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Implemented promotional displays to increase product visibility and drive sales.
Server and Cashier
Golden Coin
Waipahu, HI
02.2008 - 01.2012
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently to enhance guest satisfaction and retention.
- Trained and mentored new staff on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Tourism Management
University Of Baguio
Baguio City, PhilippinesHigh School Diploma -
San Quintin High School
Pangasinan, Philippines04-2005
Skills
- Fast-paced environment performance
- Excellent Multi-tasker
- Highly organized
- Customer service
- Food preparation
- Punctual and reliable
- Food handling safety
- Stock replenishment
Timeline
Deli/Bakery Worker
Saxton Market
05.2021 - Current
Store Manager
Maui Diver's Jewelry
04.2015 - 03.2021
Shift Leader
Martin's General Store
12.2012 - 04.2014
Sales Associate
ABC Stores
01.2012 - 12.2012
Server and Cashier
Golden Coin
02.2008 - 01.2012
Bachelor of Science - Tourism Management
University Of Baguio
High School Diploma -
San Quintin High School