Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Regine Flowers

Charlotte,NC

Summary

To use my knowledge and ability to work within a positive and professionally cultured environment. I am self-motivated, able to work both independently and as a collaborative team member. My aim as an experienced professional is to provide the organization with my knowledge and initiative as well as gain knowledge that will help me grow as an employee. This will benefit the company, while providing positive results for customers. excelling in problem resolution and upselling. I effectively managed high-stress situations, enhancing customer loyalty and retention. consistently delivering satisfactory outcome.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Spectrum
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Sales
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Waterspider

Amazon
04.2023 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

General Laborer

Butterball Farms
03.2022 - 06.2023
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.


Education

High School Diploma -

Lumberton Senior High School
Lumberton, NC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Problem-solving
  • Upselling

Timeline

Customer Service Representative

Spectrum
05.2024 - Current

Waterspider

Amazon
04.2023 - 05.2024

General Laborer

Butterball Farms
03.2022 - 06.2023

High School Diploma -

Lumberton Senior High School
Regine Flowers