Hi, I’m
Regine Howell
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
years of professional experience
Work History
Americare CSS
ATS Scheduler
02.2022 - Current
Job overview
- Manages all scheduling, rescheduling, and re-assignment reports and assigns 20+ intensive rehab cases to therapists and pediatric cases to rehab therapists; strategically analyzes all fulltime and contract therapists' patient capacity and assigning appropriate patient case load
- Collaborates with Nurse Coordinators, HMO Group, Rehab Sup, or Director to ensure therapy visit authorization; closely analyzes cases and refers out cases as appropriate and documents referrals in HCHB Coordination notes
- Maintains effective communication with 30+ field therapists, nursing coordinators, case managers, IT and HMO departments; serves as a liaison between therapists and parents to ensure pediatric patients are on time.
Wyckoff Heights Medical CenterBrooklyn, NY
Clinic Clerk
08.2021 - 02.2022
Job overview
- Scheduled patient's initial and follow up appointments; provided efficient information and verbal reassurances consistently to patients and their families; answered telephone and intercom in a timely and professional manner.
- Verified insurance coverage and eligibility of patients prior to appointment.
- Performed administrative tasks such as filing, copying documents, faxing paperwork..
- Provided customer service support to both internal and external customers in order to resolve any issues quickly and efficiently.
The Brooklyn Hospital CenterBrooklyn, NY
Administrative Assistant
03.2019 - 12.2019
Job overview
- Performed high volume administrative duties; completed full registration for 25 new hires and volunteers; conducted annual assessments for all employees on their hire date, obtained and maintained proper documentation and medical information
- Prioritized lab results for both urinalysis and blood work for both new hires and existing employees; organized hospital calendar; confirmed and accommodated patients' appointments to ensure clinical sessions are at maximum capacity
- Maintained and kept log of all individuals that entered the Employee Health Services office and the service(s) provided; tallied and submitted daily statistics on employee health to the Director of Employee Health.
SCO Family ServicesBrooklyn, NY
Human Resources (HR) Auditor
12.2018 - 02.2019
Job overview
- Organized HR documentation on file; recorded HR documentation using Microsoft Excel spreadsheets
- Recorded and ensured employees' enrollment in benefits and medical/dental group benefit programs
- Ensured all official background checks and documentation were city and state approved.
Nursing Personnel HomecareBrooklyn, NY
Financial Administrator
03.2018 - 11.2018
Job overview
- Communicated with and informed patients and their families about their Plan of Care Forms
- Directed 30+ home aids to homecare services; followed up with doctors' offices on home aids' homecare services
- Updated all demographics on the HHA Exchange medical system.
New York-Presbyterian Methodist HospitalNew York, NY
Administrative Assistant
04.2017 - 03.2018
Job overview
- Served as the Medical Office Coordinator, in a 3-person office for the Cardiothoracic Surgery, Biomedical, and Human Resources Divisions
- Coordinated the multi-faceted operations of the office; scheduled 6 patients' appointments for a thoracic surgeon
- Advised patients on the specific services of the medical office; completed these tasks through daily phone calls.
Education
CUNY Kingsborough Community College
Associates of Arts from Candidate
03.2022
State University of New York
from National Health Association (NHA), Certified Medical Biller and Coder
06.2019
Prospect Heights High School
06.1997
Skills
- Bilingual Proficiency in Haitian Creole
- Proficient in MS Word, Excel, Powerpoint & Outlook
- Proficient in HHA Exchange, MediTrax, H-DOX
- Typing Speed 35 WPM
- Detail-oriented
- Team-oriented
- Communicative
- Team Leader
- Self-starter
- Computer Skills
- Call Schedule Distribution
- Problem-Solving
- Schedule Management
- Telephone Etiquette
- Attention to Detail
- Schedule Coordination
- Customer Service
- Workflow Optimization
- Teamwork and Collaboration
- Administrative Support
- Multitasking
- Reliability
- Team building
- Decision-Making
- Strong Problem Solver
- Time Management
Timeline
ATS Scheduler
Americare CSS
02.2022 - Current
Clinic Clerk
Wyckoff Heights Medical Center
08.2021 - 02.2022
Administrative Assistant
The Brooklyn Hospital Center
03.2019 - 12.2019
Human Resources (HR) Auditor
SCO Family Services
12.2018 - 02.2019
Financial Administrator
Nursing Personnel Homecare
03.2018 - 11.2018
Administrative Assistant
New York-Presbyterian Methodist Hospital
04.2017 - 03.2018
CUNY Kingsborough Community College
Associates of Arts from Candidate
State University of New York
from National Health Association (NHA), Certified Medical Biller and Coder
Prospect Heights High School
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