ReGine Johnson

Responded promptly to customer inquiries via phone or email while providing excellent customer service at all times.

Adhered to HIPAA requirements to safeguard patient confidentiality.

Eligibility Verification: Maintain accurate and organized records of client interactions and documentation in the database.

Customer Support: Address any client concerns or questions regarding their applications, their application status, and assist in resolving issues.

Educated customers on their rights under state and federal regulations governing insurance policies.

Filed appeals on behalf of customers, when necessary, after denial of a claim due to insufficient evidence.

Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.

Handled customer inquiries regarding insurance policy coverage details and payment status updates.

Processed a high volume of claims efficiently while maintaining quality standards.

Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.

Responded to customer emails and phone calls promptly, courteously, and professionally.

Issue Resolution: Assist customers in troubleshooting issues related to products or services, ensuring efficient resolution

Customer Education: Guide customers in using products and services effectively, offering tips and resources as needed.

Performance Metrics: Meet or exceed key performance related to response times, resolution rates, and customer satisfaction.

Provided accurate, valid, and complete information to customers in a timely manner.

Maintained records of customer interactions and transactions.

Developed relationships with customers through friendly conversations.

Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.

Tracked performance metrics and identified areas needing improvement in order to meet established targets.

Updated system with order specifics, customer details, preferences, and billing information.