Regine Kabongo
Knightdale
Summary
Professional with strong background working in B2B, B2C sales, and customer service. Increased sales for businesses through leads, cold calls, emails, ads, customer account management (CRM), and providing satisfactory customer morale. As an expert in communication with a strong passion for cultivating new ideas, and an eagerness to learn, I’m committed to building new customer relations and long-term customer loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative CSR
Caliber Collision
07.2025 - Current
- Performed data entry and Proficient Typing 70 WPM speed, daily
- Used soft and controlled communication skills
- Mitigated distress customer phones calls after car accident(s) in real-time
- Multi-tasked taking phone calls, while assisting customers upfront, daily
- Implemented critical thinking and problem solving
- Set Up Tow-ins for non-drive vehicles with Stroud’s Towing
- Emailed, Called, and Worked with Auto Insurance Claim Adjusters regarding auto claims (All State, Auto-Owners, Sedgwick, USAA, Liberty Mutual, Progressive, Nationwide, etc.)
- Worked with Triple A (AAA), Big Mack Towing, Coparts, IAA for towing pick ups and drops
- Prepared final bills, collected payments: checks, debit cards, credit cards, and EFT
- Scanned-in, organized, and labeled, auto-insurance files, bills, receipts, process invoices, daily
- Performed daily phone calls to schedule new customers
- Managed multiple new and existing customer accounts to maintain positive customer retention
- Opened new customer accounts via CCC1 and CARE (CRM), daily
- Prepared Paperwork Daily: Labor Consent Forms, Auto-Insurance Forms, Contact Forms
- Checked-in and checked-out multiple customers at front desk, daily
- Explained Limited Lifetime Warranty to Customers, Terms and Conditions
- Emailed customers’ left-messages to service advisors in a prompt and timely manner, daily
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
Customer Support Specialist
Kaplan Inc.
11.2024 - 01.2025
- Database Entry: Customer Information and Contact Details
- Used Database Systems daily
- Proficient Typing 70 WPM speed
- Organized Customer Details and Accounts
- Managed helping multiple customers at once
- Fixed Troubleshooting issues, billing concerns, and tech problems daily
- Multi-tasked customer emails, phone calls, and live chats daily through Hubspot and Genesys
- Used soft and controlled communication skills
- Kindly resolved customer issues with quick follow-ups
- Implemented critical thinking and problem solving
- Managed multiple customer accounts via Salesforce (CRM)
Sales Representative
Lowe’s Home Improvement
01.2024 - 10.2024
- Used Database Systems daily
- Database Entry: Customer Summary, Contact Details, Contracts, and Product Notation
- Multi-tasked helping many customers at once
- Proficient Typing 70 WPM speed
- Organized Customer Details and Customer Accounts
- Scheduled multitude of customer appointments daily
- Sorted and Reviewed Contract Forms, Open New Credit Card Accounts Daily,Weekly
- Managed Inventory, Submitted Inventory Reports
- Conducted and Operated Cash Register, and Checkout
- Provided service at a quick adaptive pace
- Provided satisfactory customer service and Achieved a 90% loyal customer return rate
- Sold 40 + install jobs and closed contracts
- Managed both virtual and in-person customer support
- Averaged $800+ sales per hour within 5 months
- Surpassed $23,000+ in sales within 1 week
- Conducted cold calls and customer follow-up with patience and prompt response time
- Contributed 60% in-store cross selling attachments rate in 2nd qtr. (flooring department)
- Taken care of new and existing customer accounts (CRM)
- Achieved 70+ Leads in 90 day roll period
Customer Service Sales Specialist
RK Marketing Services
02.2020 - 01.2024
- Built Clientele, leads, and long-term business relation
- Database Entry and Managed existing and new customer accounts
- Performed proficient Typing 70 WPM speed, daily
- Increased sales by 75% within 1st fiscal yr. for family-own business
- Curated, managed, and scheduled numerous social media channels/content for ad reach
- Conducted outside sales and scheduled meetings with ideal prospects
- Handled inside sales through ecommerce and virtual customer service 24/7
Marketing Coordinator
Believe Stroke Recovery Foundation
06.2021 - 09.2021
- Added approx. 82% increase to following count
- Scheduled weekly meetings with PR and Branding team members
- Curated, conducted, managed, and scheduled 3+ social media channels
- Increased average likes per social media post by 400% in 60 days time span
- Totaled 7,000+ video views on both Instagram and Facebook Combined together
- Organized, planned, and scheduled weekly posts for a proficient post frequency
- Promptly responded to new and existing patients about Stroke recovery services provided and financial options available (online)
Child Caretaker
Freelance
05.2014 - 12.2023
- Supervised children ages 3 yrs.-16 yrs.
- Applied problem solving and critical thinking
- Managed parental tasks, chores, organization, time management
- Implemented emotional intelligence and effective communication skills
Education
Bachelor - Business Administration, Concentration in Marketing
Meredith College
Raleigh, NC05.2023
Skills
- Microsoft Team, Microsoft Dynamics 365, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Google Suite, Google Workspace, Google Meet, Google Chat, Google Analytics, Google Drive, Yahoo Mail, Gmail, Outlook, Hootsuite, Zoom, HubSpot, Genesys, Salesforce, CRM
Skills
- Critical thinking
- Customer relationship management
- Data entry
- Communication skills
- Emotional intelligence
- Conflict resolution
- Multi-channel support
- Sales techniques
- Account management
- Scheduling appointments
- Technical troubleshooting
Languages
English - Fluent
French - Beginner
Spanish - Beginner
Timeline
Customer Service Representative CSR
Caliber Collision
07.2025 - Current
Customer Support Specialist
Kaplan Inc.
11.2024 - 01.2025
Sales Representative
Lowe’s Home Improvement
01.2024 - 10.2024
Marketing Coordinator
Believe Stroke Recovery Foundation
06.2021 - 09.2021
Customer Service Sales Specialist
RK Marketing Services
02.2020 - 01.2024
Child Caretaker
Freelance
05.2014 - 12.2023
Bachelor - Business Administration, Concentration in Marketing
Meredith College