Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Registered Nurse, Medical-Surgical Unit
WakeMed Health
09.2022 - Current
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
Registered Nurse Case Manager
WakeMed Health
01.2019 - 09.2022
Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
Participated in on-call rotations to deliver after-hours care.
Authored initial assessments of patients and family to develop plans for individual home care needs.
Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Registered Nurse Case Manager
Optum
10.2017 - 11.2018
Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
Registered Nurse, Float Pool
WakeMed Health
09.2004 - 05.2018
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Behavioral Health Registered Nurse
UNC Wakebrooke
08.2015 - 10.2017
Increased patient satisfaction by establishing trust and rapport through compassionate listening and empathetic communication.
Streamlined documentation processes, resulting in increased efficiency and accuracy of patient records.
Evaluated treatment plan efficacy by regularly assessing patient progress toward established goals, adjusting interventions as needed based on clinical judgment.
Enhanced patient safety by conducting regular environmental assessments to identify and mitigate potential risks within the behavioral health unit.
Provided crisis intervention and stabilization for acute behavioral health situations, ensuring patient safety and proper treatment implementation.
Medical Telemetry Unit Registered Nurse
Pitt County Memorial Hospital
07.2002 - 08.2004
Utilized strong critical thinking skills to quickly assess and respond to changes in patient conditions, preventing complications or further decline.
Participated in quality improvement initiatives aimed at enhancing the overall performance of the medical telemetry unit.
Served as an advocate for patients'' rights by addressing their concerns regarding treatment plans effectively with physicians and other healthcare professionals.
Maintained accurate electronic medical records, ensuring timely communication among healthcare team members and proper documentation of patient progress.
Enhanced patient safety through diligent monitoring of vital signs, telemetry data, and overall health status.
Pediatric Registered Nurse
Howell's Child Care Center
11.2002 - 07.2003
Educated children about their medical conditions in age-appropriate language, empowering them to take an active role in managing their health.
Administered vaccinations and medications accurately, ensuring optimal treatment efficacy and patient safety.
Demonstrated excellent time management skills by prioritizing tasks and efficiently delegating responsibilities, ensuring all patients received timely care.
Utilized critical thinking skills to quickly respond to emergency situations, stabilizing patients until further medical assistance arrived.
Rehabilitation Registered Nurse
Elderwood Senior Care of Heathwood
09.2001 - 07.2002
Collaborated with interdisciplinary teams for comprehensive patient care and improved treatment outcomes.
Participated in continuous professional development opportunities, staying current on industry advancements and incorporating new techniques into practice.
Provided emotional support to patients during difficult rehabilitation processes, fostering a trusting environment.
Developed strong relationships with patients and families, providing vital communication between the medical team and caregivers throughout the rehabilitation process.
Utilized evidence-based practices to deliver high-quality patient care consistently across all cases.
Enhanced patient recovery by developing and implementing individualized rehabilitation plans.
Implemented therapeutic interventions tailored to each patient''s unique needs and abilities, facilitating optimal recovery outcomes.
Certified Respiratory Therapy Technician
Elderwood Senior Care at Heathwood
02.2001 - 07.2002
Streamlined department operations by effectively managing inventory, scheduling appointments, and maintaining detailed medical records.
Maintained a high standard of infection control through proper equipment sterilization and adherence to protocols.
Exceeded performance expectations through consistent dedication to delivering top-notch respiratory care, resulting in positive feedback from both patients and colleagues.
Actively participated in quality improvement initiatives aimed at enhancing overall delivery of respiratory services within the facility.
Certified Respiratory Therapy Technician
The Palace Nursing and Rehabilitation Center
04.1997 - 12.1999
Contributed to the professional development of colleagues by sharing knowledge, best practices, and technical expertise in the field of respiratory therapy.
Exceeded performance expectations through consistent dedication to delivering top-notch respiratory care, resulting in positive feedback from both patients and colleagues.
Actively participated in quality improvement initiatives aimed at enhancing overall delivery of respiratory services within the facility.
Increased patient satisfaction scores by consistently providing high-quality respiratory care in accordance with established guidelines.
Ensured compliance with regulatory standards by maintaining up-to-date knowledge on industry advancements and participating in ongoing training opportunities.
Reservation Agent
Delta Air Lines, Inc
06.1994 - 04.1997
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Education
Master of Science - Health Administration
Pfeiffer University
Raleigh, NC
Bachelor of Science - Nursing
Daemen College
Amherst, NY
Associate of Science - Nursing
Miami Dade College
Miami, FL
Certificate of Technical Studies - Certified Respiratory Therapist Technician
ATI Health Education
Miami, FL
High School Diploma -
Palmetto Senior High School
Miami, FL
Skills
Medication and IV administration
Direct Patient Care
EMR Systems
Documentation and Charting
Patient Assessment
Strong Clinical Judgment
Patient education and counseling
Clinical judgment
Care Plan Development
Complex Problem-Solving
Chronic Disease Management
Preventive health
Certification
Commission for Case Manager Certification (CCMC) [5/2020]
Timeline
Registered Nurse, Medical-Surgical Unit
WakeMed Health
09.2022 - Current
Registered Nurse Case Manager
WakeMed Health
01.2019 - 09.2022
Registered Nurse Case Manager
Optum
10.2017 - 11.2018
Behavioral Health Registered Nurse
UNC Wakebrooke
08.2015 - 10.2017
Registered Nurse, Float Pool
WakeMed Health
09.2004 - 05.2018
Pediatric Registered Nurse
Howell's Child Care Center
11.2002 - 07.2003
Medical Telemetry Unit Registered Nurse
Pitt County Memorial Hospital
07.2002 - 08.2004
Rehabilitation Registered Nurse
Elderwood Senior Care of Heathwood
09.2001 - 07.2002
Certified Respiratory Therapy Technician
Elderwood Senior Care at Heathwood
02.2001 - 07.2002
Certified Respiratory Therapy Technician
The Palace Nursing and Rehabilitation Center
04.1997 - 12.1999
Reservation Agent
Delta Air Lines, Inc
06.1994 - 04.1997
Commission for Case Manager Certification (CCMC) [5/2020]
Master of Science - Health Administration
Pfeiffer University
Bachelor of Science - Nursing
Daemen College
Associate of Science - Nursing
Miami Dade College
Certificate of Technical Studies - Certified Respiratory Therapist Technician
ATI Health Education
High School Diploma -
Palmetto Senior High School
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