Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Regine Lazola

Littleton,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Personal Banker

FirstBank
01.2021 - Current
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Trained new hires on customer service policies and procedures.
  • Maintained friendly and professional customer interactions.

Project Development Associate

Federal Land, Inc
01.2020 - 10.2020
  • Works closely with Project manager on variety of clerical works with Grand Hyatt Projects
  • Assist Project Manager in overseeing project from its initial phase to its completion
  • Receives project drawings for internal routing
  • Process billing of contractors and coordinate with company’s accounting department
  • Obtains relevant government permits, licenses and clearances
  • Monitoring of project construction progress, collaboration with project teams and various external parties in achieving project milestones
  • Built and maintained productive relationships with all team members to facilitate timely and accurate reporting functions.
  • Work with procurement/purchasing department in creation of PRs for additional works done with Grand Hyatt Hotel Manila
  • Handles inventory and updating of RFO projects through sap
  • Generate sales reports for various projects
  • Ensures movement of critical items for delivery and post-construction stages of projects
  • Coordination with finance and sales department for monthly cost report of Park Avenue Tower to be submitted to higher-ups
  • Prepare and update pricelist for various projects to be reviewed by Project Manager
  • Prepare correspondences, minutes, and project presentations to assist Project Manager with Executive Committee meetings.

Quality Control Assistant

Alveo Land Corporation
07.2019 - 11.2019
  • Punch listing of Condominium units in accordance with established quality standards and tolerances
  • Ensuring completion and acceptance of units on or before the contract delivery date
  • Delivery and turnover of units to buyers according to Alveo Land Corporation’s standard
  • Monitoring and coordination with Alveo project team, contractors, suppliers, warranty services, etc., to ensure all identified punch lists are rectified in a timely manner according to established quality standards
  • Present regular reports regarding inspections, punch listing, and turnover statistics
  • Reported problems and concerns to management.

Senior Customer Service Representative

FirstBank
10.2017 - 10.2018
  • Processed cash withdrawals, deposits and internal and external account payments.
  • Adhered to regulatory, security and audit procedures.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered prompt service to prioritize customer needs.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Escalated issues to proper supervisors when standard processes were not effective.

Project Management Coordinator

Makati Deveopment Corporation
12.2015 - 04.2017
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Responded to requests for information on materials to inquiring parties.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.

Education

Bachelor of Science - Civil Engineering

New Era University
Quezon City, Philippines
05.2015

Skills

  • Interpersonal Skills
  • Team Player
  • Capable of working under stress
  • Willing to accept any given tasks
  • Ability to Multi-task
  • Fast Learner
  • Goal Oriented

Certification

  • Autodesk Revit Structure Fundamentals Training- September 2023
  • Primavera (P6) Training - August 2020
  • Tekla Structures Intermediate Training - October 2019
  • AutoCAD 2018 Training - December 2018


Timeline

Senior Personal Banker

FirstBank
01.2021 - Current

Project Development Associate

Federal Land, Inc
01.2020 - 10.2020

Quality Control Assistant

Alveo Land Corporation
07.2019 - 11.2019

Senior Customer Service Representative

FirstBank
10.2017 - 10.2018

Project Management Coordinator

Makati Deveopment Corporation
12.2015 - 04.2017

Bachelor of Science - Civil Engineering

New Era University

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Regine Lazola