Lead Personal Banker
Regine Lazola
PNC Bank
Littleton,CO
11
Years of experience
4
Certification
BS Civil Engineering degree holder with experience in project coordination, construction administration, and QA/QC. Knowledgeable in using Revit, AutoCAD, Tekla Structures, Primavera P6, and SAP. Skilled in project scheduling, stakeholder coordination, and documentation. Knowledgeable in reinforced concrete detailing, structural steel detailing and connections, and have experience in reading architectural and structural drawings, plans and details.
Work History
Lead Personal Banker
5 Years 10 Months- Evaluated customer needs and cross-sold bank products and services to support decision-making and provide additional options.
- Balanced cash drawers and vault accounts daily with zero discrepancies.
- Collaborated with management to develop sales techniques supporting branch production and customer service outcomes.
- Processed customer requests for account setup and account closure, handling sign-up steps for new services.
- Promoted financial products by sustaining strong service offering knowledge to support customer engagement.
- Provided customer support by addressing questions and detailing available financial services, including deposit accounts, bonds, and securities.
- Delivered job-ready training covering customer service policies and procedures to ensure accurate application.
- Sustained respectful, courteous customer interactions by delivering professional communication and support.
Project Development Associate
9 Months- Managed clerical coordination across Grand Hyatt projects alongside Project Manager.
- Coordinated project tracking activities across initial planning phase, ongoing execution, and final completion under project manager oversight.
- Reviewed incoming project drawings and routed documents internally to relevant teams for processing.
- Managed contractor billing processing and coordinated with company Accounting department for timely alignment of billing records.
- Managed acquisition of relevant government permits, licenses, and clearances.
- Tracked construction progress and collaborated with project teams and external stakeholders to support timely delivery of project milestones.
- Managed cross-team relationships to support timely, accurate reporting functions.
- Coordinated with Procurement and Purchasing Department to create PRs for additional works at Grand Hyatt Hotel Manila.
- Tracked inventory changes and maintained RFO project updates in SAP systems.
- Created and maintained sales report documents across various projects, detailing key sales data and trends.
- Managed end-to-end movement of critical items across delivery and post-construction phases of projects.
- Managed coordination with Finance and Sales departments to prepare Park Avenue Tower monthly cost report for submission to higher-ups.
- Compiled and maintained project-specific pricelist updates for multiple projects, ensuring readiness for project manager review.
- Prepared correspondences, meeting minutes, and project presentations to support executive committee meetings managed by project manager.
Quality Control Assistant
4 Months- Conducted punch listing of condominium units in accordance with established quality standards and tolerances.
- Coordinated unit readiness and acceptance processes to meet contract delivery date requirements.
- Managed delivery and turnover of units to buyers in alignment with Alveo Land Corporation standards.
- Monitored and coordinated with Alveo project team, contractors, suppliers, and warranty services to ensure timely rectification of identified punch lists per established quality standards.
- Compiled and maintained regular inspection reports for punch listing and turnover statistics.
- Escalated reported problems and concerns to management to support timely decision-making.
Senior Customer Service Representative
1 Year- Processed cash withdrawals, deposits, and internal and external account payments with accuracy and accountability.
- Ensured compliance with regulatory security and audit procedures.
- Balanced daily cash deposits and maintained accurate bank vault inventory with zero error rate.
- Resolved customer service issues using company processes and policies and provided timely customer status updates.
- Responded to customer calls and emails to support product and service inquiries.
- Delivered prompt customer support by prioritizing customer needs.
- Built and maintained in-depth understanding of product and service information to provide knowledgeable responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes failed to resolve.
Project Management Coordinator
1 Year 4 Months- Owned deadline management to keep projects on schedule, adjusting workflows as needed.
- Acted as communication bridge between departments, tracking project developments and ensuring appropriate parties received timely updates.
- Supervised multiple projects from project initiation through delivery by prioritizing needs and delegating assignments.
- Prepared meeting agendas and minutes for timely distribution and accurate record keeping.
- Maintained database and spreadsheets to ensure accurate inventory and status tracking.
- Responded to material information requests from inquiring parties with timely, accurate details.
- Managed competing demands while adapting professionally to frequent change delays and unexpected events.
Education
Bachelor of Science - Civil Engineering
Skills
Knowledgeable in BIM software such as Autodesk Revit Structure and Autocad
Knowledgeable in concrete reinforcement detailing
structural steel detailing and connections
Experience in reading architectural and structural drawings
plans and details
Have on-site construction experience
Strong attention to detail
Team Player
Capable of working under stress
Willing to accept any given tasks
Ability to Multi-task
Fast Learner
Certification
- Autodesk Revit Structure Training and Workshop - October 2026
- Autodesk Revit Structure Fundamentals Training- September 2023
- Primavera (P6) Training - August 2020
- Tekla Structures Intermediate Training - October 2019
- AutoCAD 2018 Training - December 2018
Timeline
Lead Personal Banker
PNC Bank
01.2021 - CurrentRead More
Project Development Associate
Federal Land, Inc.
01.2020 - 10.2020Read More
Quality Control Assistant
Alveo Land Corporation
07.2019 - 11.2019Read More
Senior Customer Service Representative
FirstBank
10.2017 - 10.2018Read More
Project Management Coordinator
Makati Development Corporation
12.2015 - 04.2017Read More
New Era University
Bachelor of Science from Civil Engineering
Read More