Regine Lewis
Jacksonville,FL
Summary
Proven professional with a track record of enhancing customer loyalty at Solera Holdings Inc., adept in managing high-stress situations with empathy and critical thinking. Skilled in active listening and data entry, consistently delivered top-notch customer service and security oversight at Aliied Universal, demonstrating quick learning ability and reliability.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
9
9
years of professional experience
Work History
Cashier/Food Service Worker
UF Health Shands Hospital
03.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Solera Holdings Inc.
01.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Aliied Universal
03.2021 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Cashier
Krispy Kreme
03.2016 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Jean Ribault High School
3701 Winton Dr05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Dependable and reliable
- Quick-learning
Timeline
Cashier/Food Service Worker
UF Health Shands Hospital
03.2023 - 09.2024
Customer Service Representative
Solera Holdings Inc.
01.2023 - 03.2024
Security Officer
Aliied Universal
03.2021 - 09.2022
Cashier
Krispy Kreme
03.2016 - 11.2019
High School Diploma -
Jean Ribault High School
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