Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Wendys Resturant
01.2023 - 12.2023
Improved customer satisfaction by addressing and resolving complaints promptly.
Streamlined store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistante Manageur
Bojangles' Restaurants
11.2022 - 01.2023
Greeted guests in with friendliness and professionalism.
Worked closely with manager to provide effective assistance for specific aspects of business operation.
Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Assisted manager in all aspects of business operations.
Managed and completed paperwork and overall office administration operations.
Attended to office operations and required paperwork.
Kept team efficient and on-task by maintaining well-stocked and organized supplies.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Worked closely with coworkers to strategically plan for company growth.
Managed inventory, placed orders and handled payment for office supplies.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Inbound Problem Solver
Amazon
10.2020 - 09.2022
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Recommended products to customers, thoroughly explaining details.
Responded proactively and positively to rapid change.
Trained new personnel regarding company operations, policies and services.
Ticketing Problem Solvers
Marshalls Distribution Center
06.2018 - 03.2020
Managed timely and effective replacement of damaged or missing products.
Responded proactively and positively to rapid change.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Improved problem-solving skills among team members by implementing innovative training sessions and workshops.
Enhanced company efficiency by identifying bottlenecks in processes and proposing effective solutions.
Reduced operational costs by streamlining workflow and optimizing resource allocation.
Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
Customer Service and Insurance
The Community Hospital
04.2010 - 03.2015
Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Responded to customer requests for products, services and company information.
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Provided primary customer support to internal and external customers.