Regine Raphael
Orlando,FL
Summary
Driven professional with a proven track record in customer service and sales follow-up, demonstrated during my tenure at Hilton Grand Vacations Call Center. Excelled in team collaboration and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in data analysis and regulatory compliance, ensuring top-notch service standards.
Overview
11
11
years of professional experience
Work History
Sales Agent
2020 Wireless
Tallahassee, FL
01.2025 - 03.2025
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
- Attended meetings with current and prospective customers to discuss their business needs.
- Greeted and assisted customers to foster positive experiences.
Waitress Staff
Dave And Busters
Orlando, FL
06.2014 - 01.2025
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Set up tables in between patrons to reduce wait times.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Customer Care Agent
Hilton Grand Vacations Call Center
Orlando, USA
01.2019 - 10.2024
- Collaborated with customers to determine needs and deliver superior service
- Reviewed charts and flagged incomplete or inaccurate information
- Increased customer satisfaction by resolving issues
- Answered 40+ calls per day assisting customers with questions and concerns
- Communicated with team of 8 and shared information about daily business processes for required company meetings
- Easily interacted and communicated with department personnel and the general public
- Used email and the phone to communicate effectively with staff, clients, and management
- Resolved customer disagreements, negotiating mutually beneficial agreements between parties
Education
Associate of Applied Science - Health Information Technology
DeVry University
Lisle, IL03.2025
Undergraduate Certificate - Medical Billing and Coding
DeVry University
Lisle, IL12.2021
Skills
- Customer service
- Team collaboration
- Attention to detail
- Sales follow-up
- Call control
- Time management
- Making offers
- Problem solving
- Regulatory compliance
- Data analysis
- Customer Service
- Record Management
- Accurate Documentation
- Problem Resolution
- Professional Etiquette
- Data Entry
- Quality Assurance
- HIPPA Compliance
- Service Standard Compliance
- Attention to Detail
- Operations Improvement
Coursework
- Fundamentals of Human Anatomy & Physiology
- Pathopharmacology
- Basic Medical Terminology
- Health Services & Information Systems
- Health Information Processes with Lab
- Health Insurance & Reimbursement
Accomplishments
- Top closed cases overall for 2 quarters consecutively while working with Hilton Grand Vacations.
Languages
English
Native/ Bilingual
Creole
Native/ Bilingual
Timeline
Sales Agent
2020 Wireless
01.2025 - 03.2025
Customer Care Agent
Hilton Grand Vacations Call Center
01.2019 - 10.2024
Waitress Staff
Dave And Busters
06.2014 - 01.2025
Associate of Applied Science - Health Information Technology
DeVry University
Undergraduate Certificate - Medical Billing and Coding
DeVry University
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