Regine R. Pizarro
Henderson
Summary
Experienced professional seeking a competitive and challenging environment to contribute to your organization and build a fulfilling career. Goal is to be part of a successful team in a thriving and excellent setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Trump International Las Vegas Hotel
05.2024 - 02.2025
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Esthetician | Front Desk Receptionist
Beautybyrjen LLC
08.2020 - 01.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Medical Receptionist | Clinical Medical Assistant
Portner Orthopedic
08.2020 - 08.2023
- Duties include explaining treatment procedures to patients, preparing them for examinations, and providing assistance to physicians during examinations
- Administrative duties encompass utilizing computer applications, answering phone calls, greeting patients, updating and organizing medical records, completing insurance forms, scheduling appointments, coordinating hospital admissions and laboratory services, managing correspondence, as well as overseeing billing and bookkeeping procedures
- Utilize office equipment such as photocopiers, printers, and computers for tasks like word processing and spreadsheet creation
- Address product or service issues by understanding the customer's complaint, identifying the root cause, proposing and elucidating the optimal solution, promptly making corrections or adjustments, and conducting follow-ups to confirm resolution
Human Resource Assistant | Front Desk Agent | Administrative Assistant
Hilton
03.2019 - 12.2022
- Enhanced office organization with effective filing systems and document storage solutions.
- Conducted thorough research on industry trends to inform strategic decisions within the organization.
- Contributed to successful project completion by maintaining accurate records of progress, resources, and timelines.
- Facilitated smooth operations by promptly addressing employee concerns or issues as they arose.
Office Clerk | Administrative Assistant
United Fishing Agency
01.2018 - 12.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Cashier | Server
Yellow Cab Pizza
01.2017 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Retail Sales Associate | Customer Service Representative | Cashier
Laline
11.2016 - 12.2017
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service and operating cash registers, managing financial transactions, and balancing drawers
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Ensured resolution through follow-up after adjustment.
Cashier | Server
Arbys
01.2015 - 12.2015
- Take food orders from guests, accurately enter orders in our point of sale system with relays orders to the kitchen
- Handle phone orders with professionalism and accurately collect information needed to complete order
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
DIPLOMA IN ESTHETICIAN -
HONOLULU NAILS & AESTHETICS ACADEMY
HONOLULU, HAWAII01.2023
ASSOCIATE IN CLINICAL MEDICAL - ASSISTING
HAWAII MEDICAL COLLEGE
HONOLULU, HAWAII01.2020
HIGH SCHOOL DIPLOMA - DIPLOMA PROGRAM
WAIPAHU COMMUNITY SCHOOL FOR ADULTS
WAIPAHU, HAWAII01.2016
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Oral and written communications
- Hospitality service expertise
- Listening skills
- Administrative skills
- Reservation systems
- Microsoft office
- Front office support
- Administrative support
- POS systems
- Clerical duties
- Registration processing
- Documentation
- Reservations
- HIPAA regulations
- Credit and cash payments
- Office administration
- Guest relations
- Medical terminology
- Time management
- Patient scheduling
- Mail and packages
- Patient care
- Conflict and issue documentation
- Clinical medical assistance
- Bookkeeping
- Record preparation
- Computer skills
- Problem-solving
- Teamwork and collaboration
- Phone and email etiquette
- Detail-oriented
- Staff training
- Office organization
- Payment processing
Certification
American Heart Association Certified BLS for Healthcare Providers CPR/AED
CPR/AED
American Heart Association Certified Heart Saver First Aid
FIRST AID
Languages
English
Native or Bilingual
Tagalog
Limited Working
Timeline
Front Desk Agent
Trump International Las Vegas Hotel
05.2024 - 02.2025
Esthetician | Front Desk Receptionist
Beautybyrjen LLC
08.2020 - 01.2024
Medical Receptionist | Clinical Medical Assistant
Portner Orthopedic
08.2020 - 08.2023
Human Resource Assistant | Front Desk Agent | Administrative Assistant
Hilton
03.2019 - 12.2022
Office Clerk | Administrative Assistant
United Fishing Agency
01.2018 - 12.2019
Cashier | Server
Yellow Cab Pizza
01.2017 - 12.2017
Retail Sales Associate | Customer Service Representative | Cashier
Laline
11.2016 - 12.2017
Cashier | Server
Arbys
01.2015 - 12.2015
DIPLOMA IN ESTHETICIAN -
HONOLULU NAILS & AESTHETICS ACADEMY
ASSOCIATE IN CLINICAL MEDICAL - ASSISTING
HAWAII MEDICAL COLLEGE
HIGH SCHOOL DIPLOMA - DIPLOMA PROGRAM
WAIPAHU COMMUNITY SCHOOL FOR ADULTS
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