Reginia Kelly

As a Law Firm Consultant, I provide strategic and operational guidance to law firms seeking to improve efficiency, profitability, and client satisfaction. My role involves analyzing firm processes, identifying opportunities for growth and improvement, and implementing actionable solutions to streamline operations and enhance performance

Currently (since2020) acting COO (as a1099 strategic contractor) of a medium-sized law firm while assisting other law firms in scaling their practice through monthly meetings and consulting services

Professional Accomplishments as COO:

• Scaled the firm from3 employees to45 within48 months through strategic planning and operational improvements
• Successfully opened6 additional office locations to expand the firm's market reach
• Delivered year-over-year revenue growth of40-50% by driving operational efficiency and business development initiatives
• Designed and implemented comprehensive case management systems to streamline case tracking and client service
• Developed and enforced policies and procedures to support the firm's rapid growth and maintain operational consistency
• Established KPIs for all staff members to measure performance and drive accountability
• Negotiated leases for all new office locations, ensuring cost-effective and strategic property acquisitions
• Managed all aspects of recruitment, including hiring, onboarding, and termination, fostering a strong and capable team
• Conducted annual performance evaluations to support staff development and career progression
• Created and managed the intake department, improving client onboarding and communication processes
• Designed and delivered training programs for new hires and ongoing education initiatives through weekly team meetings
• Partnered with the firm's bookkeeper to design a weekly financial dashboard for real-time insights into firm performance
• Collaborated with the marketing department to enhance branding and develop business strategies for growth

• Managed daily operations of a Plaintiff's Personal Injury Firm, including staff supervision, payroll, and hiring/firing of personnel
• Led weekly staff meetings to review firm goals, address performance issues, and ensure alignment with company objectives
• Oversaw financial processes such as cost accounts, check writing, and budget management
• Negotiated vendor contracts and liaised with marketing representatives to coordinate firm marketing efforts and events
• Reviewed and maintained pre-suit and litigation files to ensure compliance and timely progression of cases
• Prepared weekly status reports for senior management and participated in weekly focus meetings to report on firm performance and outcomes
• Ensured smooth communication and workflow between the legal team and senior partners
• Contributed to firm marketing efforts and outreach to enhance client acquisition and brand visibility

• Spearheaded the integration of the PIP (Personal Injury Protection) department into the firm's existing personal injury practice
• Successfully marketed to providers, acquiring approximately250 PIP files and expanding the firm's practice
• Assisted in drafting legal documents, including Complaints, and handled the preparation/response to discovery requests
• Communicated with medical providers and negotiated settlements with insurance companies
• Administered payroll and participated in personnel interviews, hiring/firing decisions, and vendor contract negotiations

• Performed key paralegal duties, including preparing and answering discovery requests, interviewing clients, taking recorded statements, and managing billing
• Successfully maintained an active case list of approximately300 files, ensuring efficient case management and progress toward settlement goals
• Negotiated settlements and communicated with clients, insurance companies, and other parties to resolve cases
• Managed various administrative duties, including payroll, hiring/firing, and overseeing cost accounts
• Actively contributed to firm marketing, increasing client base and enhancing visibility through various initiatives
• Met or exceeded monthly settlement goals, driving positive results for the firm