Reginia Knapp
Abilene,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Occupational Health Coordinator
Nextcare Doctors Urgent Care
08.2021 - 05.2025
- Maintained detailed records of employee medical information, ensuring confidentiality and compliance with privacy regulations.
- Developed strong relationships with external partners including healthcare providers, insurance carriers, and regulatory agencies, streamlining processes and ensuring compliance.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Front Desk Medical Receptionist
Integrated Pain Associates
06.2021 - 08.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Patient Service Specialist
Next Care Urgent Care
11.2016 - 06.2021
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Receptionist /Accounts Receivable Clerk
Star Dodge Chrysler Jeep Ram Hyundai
10.2011 - 11.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Handled cash transactions and maintained sales and payments records accurately.
Human Resources Assistant/Office Receptionist
Wilson Trailer Manufacturing, Inc
08.2010 - 05.2011
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed employee termination paperwork at direction of supervisory staff.
Store Manager
Dollar General Store
09.2008 - 01.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Adjuster License - Currently Working Towards Adjuster License
360 Training
Online01-2025
High School Diploma -
Anson Highschool
Anson, TX05-1998
Skills
- Time management proficiency
- Occupational health expertise
- Worker compensation review
- Teamwork and collaboration
- Insurance verification
- Healthcare industry
- Referral tracking
- HIPAA compliance
- Verbal and written communication
- Patient confidentiality
- Office administration
Certification
- Urine DOT Drug Collector, NextCare Urgent Care - 10/25/22
- Breath Alcohol Technician, NextCare Urgent Care - 11/30/20
Timeline
Occupational Health Coordinator
Nextcare Doctors Urgent Care
08.2021 - 05.2025
Front Desk Medical Receptionist
Integrated Pain Associates
06.2021 - 08.2021
Patient Service Specialist
Next Care Urgent Care
11.2016 - 06.2021
Receptionist /Accounts Receivable Clerk
Star Dodge Chrysler Jeep Ram Hyundai
10.2011 - 11.2016
Human Resources Assistant/Office Receptionist
Wilson Trailer Manufacturing, Inc
08.2010 - 05.2011
Store Manager
Dollar General Store
09.2008 - 01.2010
Adjuster License - Currently Working Towards Adjuster License
360 Training
High School Diploma -
Anson Highschool
Similar Profiles
Elizabeth CavanessElizabeth Cavaness
Patient Service Specialist at Nextcare Doctors Urgent CarePatient Service Specialist at Nextcare Doctors Urgent Care
Lacey WagnerLacey Wagner
Registered Nurse at MedExpress Urgent Care/NextCare Urgent CareRegistered Nurse at MedExpress Urgent Care/NextCare Urgent Care
Elizabeth GarciaElizabeth Garcia
PTR/Clinical Lead at Nextcare Urgent CarePTR/Clinical Lead at Nextcare Urgent Care
Mihee KotatsuMihee Kotatsu
General Ledger and Accounts Payable Specialist at Godiva Japan, Inc.General Ledger and Accounts Payable Specialist at Godiva Japan, Inc.
Morgan LaytonMorgan Layton
Warehouse Supervisor at Chike Nutrition/Next Level BlendingWarehouse Supervisor at Chike Nutrition/Next Level Blending