Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Reginia Williams

Granbury,Texas

Summary

License Health Insurance Agent with experience in providing customer-focused insurance solutions. Skilled at navigating complex healthcare regulations, delivering clear and concise information to clients, and managing relationships with both customers and medical providers. Strengths include understanding health insurance policies, communicating effectively, problem-solving, and making significant contributions in previous roles by improving client retention rates.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Account Management Assistant

WAHVE, LLC
Las Vegas, NV
10.2023 - 06.2024
  • Supervised CRM system to detect account obstacles
  • Facilitated resolution of barriers in support of Account Executive
  • Supported Account Executive in managing custom brochure orders
  • Facilitated State License acquisition process for Account Executive

Sr. Marketing Service Representative

Blue Cross Blue Shield of Texas
Richardson, TX
12.1995 - 04.2024
  • Served as main contact for benefit team and consultant collaboration
  • Collaborate with broker and clients to resolve medical plan benefit queries.
  • Handle account service inquiries covering claims, appeals, and escalated membership issues
  • Prepare group renewal agreements as required
  • Maintaining up-to-date benefit booklets by performing necessary updates after each renewal
  • Partnered effectively with Account Executive and Underwriting to adjust benefits offerings and rate structures
  • Relay information about changes in employee benefits to the group
  • Participated in client meetings and health fairs

Education

Business Administration

Clarendon Junior College
Clarendon, TX
05-1973

Skills

  • Office Management Tasks
  • Administrative Support
  • Effective Relationship Management
  • Written Communication Skills
  • Organized Meeting Coordination
  • Strategic Task Assignment
  • Client Relationships
  • Report Generation
  • Customer Relationship Management
  • Accurate Recordkeeping
  • Skilled in Microsoft Teams, Salesforce, Adobe, Excel, Lotus Notes, Outlook, PowerPoint, and Microsoft Word

Certification

  • Texas Department of Insurance - General Lines Agent - Life, Accident, Health and HMO 1997 - 2024

References

References available upon request.

Timeline

Account Management Assistant

WAHVE, LLC
10.2023 - 06.2024

Sr. Marketing Service Representative

Blue Cross Blue Shield of Texas
12.1995 - 04.2024

Business Administration

Clarendon Junior College

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Reginia Williams