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Reginique Brown
New Orleans,LA
Summary
Proven track record of excellence in clinical and patient care roles, notably at Ochsner Hospital. Specializes in lab testing and reporting, complemented by a strong aptitude in inventory management. Demonstrates exceptional critical thinking and customer service skills, ensuring high-quality outcomes and efficiency in fast-paced environments. Achieved significant improvements in lab procedure compliance and patient satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Insightful Laboratory Technician brings dedication to excellence and calm demeanor. Team player trained in laboratory procedures, equipment maintenance and inventory management. Supports lab operations with accurate documentation and organized spaces.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lab Assistant
Ochsner Hospital
06.2023 - Current
- Prepared specimens for testing and analysis.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Worked closely with lab staff on special projects.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Logged samples correctly into computerized tracking system.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Specialized in conducting COVID, FLU, STREP, RSV, tests with accuracy and precision.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Conducted wide range of laboratory tests and recorded results.
Bartender
Convention Center
02.2021 - 04.2024
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Helped management plan and serve bar menu exceeding customer expectations.
- Completed requisitions to maintain required stock par levels.
Leasing Agent
FDI Management Group
09.2019 - 12.2022
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Invited prospects to fill out application upon completion of property tour.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Collected rent and tracked resident payments and information in computer system.
- Kept properties in compliance with local, state, and federal regulations.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Server Assistant
Ruth Chris Steakhouse
10.2018 - 09.2019
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted with dining room set up prior to and after service period.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Greeted customers warmly to provide exceptional customer service.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Greeted customers and provided menus upon arrival to dining room.
- Established rapport with customers by providing friendly and attentive service.
- Assisted with bussing tables and cleaning up spills.
- Provided attentive service and proactively assessed guest needs.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Processed payments for orders and provided customers with change.
Clerk/Receptionist
Environmental Company
03.2017 - 06.2019
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Purchased and maintained office supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited documents to keep company materials free of grammar errors.
- Compiled and analyzed data to produce reports.
- Processed incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Certified Nursing Assistant
Ferncrest Manor Living Center
03.2015 - 07.2018
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Followed directions of licensed nurses to administer medications and treatments.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported needs of 15 + residents under long-term care.
- Documented patient information and care activities in electronic health record.
- Documented care actions by completing records and logs in medical software system.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Louisiana State Board Of Medical Examiners - Clinical Laboratory Assistant
Operation Restoration
New Orleans LA 02.2022
No Degree - Aesthetics
Blue Cliff College - Metairie
Metairie, LA05.2019
High School Diploma -
George Washington Carver High School
New Orleans, LA05.2012
Skills
Certification
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
- Licensed Lab Assistant
Software
Spreedsheets
Adobe
Wasp
Word
Microsoft Office
Timeline
Lab Assistant
Ochsner Hospital
06.2023 - Current
Bartender
Convention Center
02.2021 - 04.2024
Leasing Agent
FDI Management Group
09.2019 - 12.2022
Server Assistant
Ruth Chris Steakhouse
10.2018 - 09.2019
Clerk/Receptionist
Environmental Company
03.2017 - 06.2019
Certified Nursing Assistant
Ferncrest Manor Living Center
03.2015 - 07.2018
Louisiana State Board Of Medical Examiners - Clinical Laboratory Assistant
Operation Restoration
No Degree - Aesthetics
Blue Cliff College - Metairie
High School Diploma -
George Washington Carver High School
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
- Licensed Lab Assistant
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