Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reginna Haynor

Sunfield,MI

Summary

Dependable and successful server providing fast, high-quality customer service to guests in a restaurant setting. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender/Server

The Mulliken Roadhouse
07.2023 - Current
  • Served high customer volumes.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served food and beverages promptly with focused attention to customer needs.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Office Administrator

BIOCLEAN Team, Inc
08.2023 - 01.2024
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Expedited invoice processing by accurately reviewing vendor submissions, and reconciling accounts payable discrepancies.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Bartender/Server

Sanctuary Spirits
07.2018 - 07.2023
  • Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
  • Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Education

Associate of Applied Science - Accounting And Finance

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

High School Diploma -

Peoria High School
Peoria, AZ

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing Personality
  • Customer service expertise
  • Honest and Dependable
  • Teamwork and Professionalism
  • Hospitality and Guest Service

Certification

TAM Certification

Timeline

Office Administrator

BIOCLEAN Team, Inc
08.2023 - 01.2024

Bartender/Server

The Mulliken Roadhouse
07.2023 - Current

Bartender/Server

Sanctuary Spirits
07.2018 - 07.2023

Associate of Applied Science - Accounting And Finance

Maricopa Community Colleges - Glendale Community College

High School Diploma -

Peoria High School

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Reginna Haynor