Regino A Pizarro
Denver,CO
Summary
I seek the opportunity to work with field services, and help with customer satisfaction in a confident and friendly manner. I look forward to further expand my knowledge and skills within the city, as I continue to learn about the different entities that keep our city operating. I possess the ability to function at a high level in a wide variety of settings and can keep calm and collected under stressful situations. I am a reliable individual offering over 12 years of experience in related roles. I am hardworking and dedicated with unyielding work ethic. Always committed and focused on doing better than last year for promoting workplace safety, implementing improved training protocols, and most importantly self development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Water Utility Worker
City Of Aurora Water
Aurora, CO
10.2022 - Current
- Organized tools, equipment and supplies necessary to complete assignments.
- Followed daily maintenance lists to keep work areas productive and operational.
- Operated various types of power tools safely and efficiently to make repairs or adjustments.
- Disassembled, cleaned, inspected, repaired, reassembled and tested machinery components.
- Responded to emergency situations as needed.
- Spoke to homeowners or the responsible party in any given property about water being shut off for emergency repair and if needed, communicate up the chain on needing alternates.
- Disassembled, cleaned, inspected, repaired, reassembled and tested new mains, services, hydrants, valves, and yokes after damage.
- Inspected finished work for quality and customer requirements.
- Managed inventory of materials required for repair and maintenance activities.
- Assisted with installation of new valves, fittings, and fire hydrants, as well as line replacement in the summer.
- Ordered parts, supplies or equipment from warehouse.
- Occasionally trained new employees on our duties.
CO Army National Guard
05.2015 - 05.2022
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Maintained accountability of assigned personnel, weapons, equipment and supplies.
- Ensured compliance with safety regulations and standard operating procedures.
- Supervised junior enlisted personnel in their duties and responsibilities.
- Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
- Participated in tactical planning sessions to determine mission objectives.
- Assisted with the maintenance of weapons, equipment and vehicles.
- Monitored communications systems for orders, instructions and alerts.
- Collected intelligence information from local sources.
Xcel Energy Damage Investigator
Xcel Energy
Aurora And Denver, CO
07.2021 - 10.2022
- Worked with Xcel Damage Prevention team on damages
- Worked with Gas trouble trucks and Electric repairs whether from Hooper, Sturgeon or Xcel themselves
- Prepared detailed reports summarizing investigative activities and results.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Familiarized with general process of installing and repairing Xcel facilities
- I learned the gas and electric distribution.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
Team Leader
Target
Silverthorne, CO
09.2010 - 09.2017
- Resolved customer complaints promptly and professionally. Provided Knowledge and friendly service.
- Ensured compliance with company policies and procedures in the store.
- Encouraged a positive working environment through motivating team members and providing feedback when necessary.
- Coordinated with other staff to ensure smooth day-to-day operations.
- Trained new hires on retail processes, customer service techniques, and safety protocols.
- Conducted regular inventory checks and maintained accurate records of stock levels.
- Provided guidance and support to team members, helping them develop their skills.
- Greeted customers to determine wants or needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
West Valley Occupational Center
Woodland Hills, CA06.2009
Some College (No Degree) - Construction Management
Indiana State University
trueSkills
- Bilingual in Spanish and English
- Adaptive Team Member, Energetic, Cheerful, and Social
- Great at Multitasking, Researching, Problem Solving, Prioritizing, and Time Managing
- Fast and organized working individual
- Can work alone and/or with a group I know how to be a team player and accomplish the task at hand
- Intermediate computer skills
- Water Distribution 1 Certification
- Compliant with safety procedures
- Vehicle Maintenance in order to keep a clean mobile office
- Can operate various power tools and hand tools
References
- Marvin Sims, Damage Investigator, Olameter, (303) 229-2962
- Darion Belt, C&R Supervisor, COA, (303) 815-4077
- Tim Butcher, Xcel Energy Damage Prevention, (720) 346-0902
- Jessee Sotelo, Target, (970) 333-9598
Certification
- Water Distribution 1
- CDL Class A
Languages
Spanish
Native/ Bilingual
Timeline
Water Utility Worker
City Of Aurora Water
10.2022 - Current
Xcel Energy Damage Investigator
Xcel Energy
07.2021 - 10.2022
CO Army National Guard
05.2015 - 05.2022
Team Leader
Target
09.2010 - 09.2017
High School Diploma -
West Valley Occupational Center
Some College (No Degree) - Construction Management
Indiana State University
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