Highly ambitious College graduate with background in sales, marketing and advertising. Highly involved
throughout campus and looking to utilize skills in an effective work environment.
Overview
12
12
years of professional experience
Work History
Customer Success Manager
N-able
Raleigh, NC
03.2021 - Current
Conducted regular health checks to assess account status and identify opportunities for improvement.
Conducted regular health checks to assess account status and identify opportunities for upsell/cross-sell.
Developed customer onboarding processes to enhance user adoption and satisfaction.
Used Salesforce Quoting tool to generate annual renewals and upsell quotes for customers.
Achieved Presidents Club status in 2023 and 2025 for attaining high Net ARR and upsell opportunities
Business Development Manager
InSight Software
Raleigh, NC
03.2019 - 03.2021
Sole member of the company's go-to-market outreach with new NetSuite solution in Q4 2019
Advised NetSuite customers on cloud computing SaaS Technology in an effort to identify and fulfill prospect reporting objectives
Traveled to trade shows and interacted with prospects in face to face environment
Organized and led weekly meetings for sales and marketing team to brainstorm ideas for approaching prospects in NetSuite
Achieved daily goals of 200 activities for outreach through medians of calling, emailing and messaging on LinkedIn
Inside Sales Manager
The AroundCampus Group
Durham, NC
01.2018 - 01.2018
Attained new clients through process of phone calls and emailing
Managed accounts for existing clients and fellow employees.
Identified value propositions and key messages for all clients' marketing campaigns.
Directed and coordinated marketing activities to promote products and services.
Logistics Account Executive
Total Quality Logistics Raleigh
Durham, NC
05.2017 - 12.2017
Maintained high customer service expectations and 24 hour service
Met high sales call numbers (Both in number and duration)
· Managed daily shipments and ensure freight picks up and delivers on schedule.
· Provided customers with quotes for freight.
· Covered multiple tasks in a loud, fast paced environment, including two phones, email, IM, and inhouse technology.
Associate sales representative
REVGEN
Raleigh, NC
11.2016 - 02.2017
Participated in accelerated sales training program with salary base.
Made over 130 calls daily setting up demonstrations for Citrix Sharefile products to Real Estate Brokerages around the Country
Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
Sales representative
Titanium LLC
Duarte, CA
05.2014 - 08.2014
Implemented marketing strategies which resulted in growth of customer base.
Worked directly with local business owners to achieve profitable company growth.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Accounted for $10,000 in sales.
Education
Bachelor of Science - Sports studies (Sports management and marketing) Communications
East Carolina University USA
Greenville, NC
2016
Skills
Strong interpersonal skills
Resolution-oriented
Energetic and driven
People-oriented
Flexible
Dependable
Additional Information
Additional titles: Tau Kappa Epsilon Fraternity Social Chair, Tau Kappa Epsilon Fraternity Sports Chair, Volunteer for Pitt County
Special Olympics, Volunteer for Red Cross Blood Drive, Volunteer for Rocky Mount Boys and Girls club
Timeline
Customer Success Manager
N-able
03.2021 - Current
Business Development Manager
InSight Software
03.2019 - 03.2021
Inside Sales Manager
The AroundCampus Group
01.2018 - 01.2018
Logistics Account Executive
Total Quality Logistics Raleigh
05.2017 - 12.2017
Associate sales representative
REVGEN
11.2016 - 02.2017
Sales representative
Titanium LLC
05.2014 - 08.2014
Bachelor of Science - Sports studies (Sports management and marketing) Communications