Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Region Walpool

Dallas,Texas
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Region Walpool

Summary

Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft Office Suite.

Overview

8
years of professional experience

Work History

Woodspring Suites Hotel

Front Desk Associate
06.2021 - 07.2022

Job overview

  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.

Elmer's Restaurant

Bartender
05.2017 - 05.2021

Job overview

  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Teleperformance

Customer Service Representative
06.2014 - 04.2017

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Bossier Parish Community College
Bossier City, LA

Associate of Applied Science from Business Administration
12.2023

Mt. Hood Community College
Gresham, OR

Associate of Applied Science from Small Business Administration And Management
05.2017

Caddo Magnet High School
Shreveport, LA

High School Diploma
08.2012

Skills

  • Verbal and Written Communication
  • Administrative Arrangements
  • Correspondence Preparation
  • Meeting Coordination
  • Business Development
  • Customer Service Process Improvement
  • Budget Management
  • Service Upsells
  • Communicating with Clients
  • Coordinating Schedules
Availability
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Timeline

Front Desk Associate

Woodspring Suites Hotel
06.2021 - 07.2022

Bartender

Elmer's Restaurant
05.2017 - 05.2021

Customer Service Representative

Teleperformance
06.2014 - 04.2017

Bossier Parish Community College

Associate of Applied Science from Business Administration

Mt. Hood Community College

Associate of Applied Science from Small Business Administration And Management

Caddo Magnet High School

High School Diploma

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