REGIS WILMOT
Marietta,GA
Summary
Results-driven and detail-oriented Regional Maintenance Manager with 8 years of experience overseeing the maintenance operations for a diverse portfolio of real estate investment properties. Proven track record of managing maintenance teams, optimizing operational efficiency, and ensuring high-quality service delivery across multiple markets. Expertise in developing and managing vendor relationships, and ensuring compliance with safety and regulatory standards. Adept at budgeting, resource allocation, and cost control while maintaining an exceptional level of property care and tenant satisfaction. Skilled in troubleshooting, facility upgrades, and implementing streamlined processes that reduce downtime and maximize property value. Strong leadership abilities, with a focus on building and mentoring high-performing teams, fostering a collaborative work environment, and driving performance through clear communication and accountability.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Tru Craft Property Services, LLC
10.2023 - Current
- Founded and managed a property services company specializing in providing skilled contractors for residential maintenance, repairs, and renovation projects.
- Built and maintained relationships with homeowners and REIT's understanding their needs and providing tailored solutions for their home improvement and repair requirements.
- Managed a network of qualified contractors across various trades, ensuring timely, high-quality, and cost-effective services for clients.
- Coordinated and scheduled contractor services for projects ranging from routine maintenance (e.g., plumbing, electrical, HVAC) to larger-scale renovations (e.g., kitchen, bathroom remodels, home extensions).
- Implemented business development strategies to acquire new clients, leading to $250,000 revenue in the first year of business.
- Managed company operations, including budgeting, invoicing, payroll, and procurement of materials, ensuring efficient resource allocation and timely project completion.
Regional Manager of Project Coordination
Divvy Homes
02.2022 - 10.2023
- Handled operational oversight for 2,500 properties across multiple markets, setting budgets and ensuring the satisfaction and retention of tenants and homeowners through timely reporting and fostering interactive communication skills
- Contributed to enhanced employee motivation and retention by directly engaging with employees and managing processes affecting morale and implementation of best practices, policies, and procedures for the Maintenance/Move-in department across multiple markets
- Managed services from vendors by identifying the needs of each market, monitoring progress and approving estimates and invoices
- Enhanced tenant satisfaction by 30%+ through effectively rectifying escalated issues
- Ensured departmental budgets were met by proactively negotiating and reducing contractor estimates by 20% on average
Maintenance Manager
Divvy Homes
08.2020 - 02.2022
- Assisted the Regional Manager by delegating tasks to appropriate staff members for optimum productivity
- Managed an average of 500 maintenance requests per month in our Atlanta and Memphis Markets
- Worked cross-functionally with multiple departments to develop company processes and procedures including SOP's
- Approved and negotiated all vendor estimates and invoices for the Atlanta and Memphis markets
- Investigated complaints from tenants and resolved issues
- Covered maintenance needs by organizing schedules, resources and crew leadership to handle demands
Field Manager
Divvy Homes
03.2020 - 04.2020
- Oversee general and sub-contractors for residential construction, repair, and maintenance projects in Atlanta and Memphis
- Facilitated new customer home orientation programs and mid-lease check-ins as well as educated customers on preventative and seasonal maintenance best practices
- Coordinated customers and contractors onsite for compliance repairs, HOA matters, voluntary move-outs, and evictions
- Managed utility transfers and emergency response
- Managed administrative tasks including creating work orders, processing invoices and maintaining superb communication
Closing Paralegal
Ganek PC
12.2019 - 02.2020
- Researched titles and managed the clearing process
- Responsible for closing 70-80 homes per month
- Developed relationships with clients and associated professionals such as lawyers, lender representatives, and mortgage brokers
- Reviewed monthly reports for accuracy and submit them to management
- Reviewed final documentation and closing packages for conventional and government loans along with calculating fees and arranging for the disbursement of funds
- Reviewed loan files and title documentation to ensure compliance with lender guidelines
- Prepared all the closing documents on behalf of the law firm and ensured the documentation met government compliance guidelines
- Effectively managed final steps of closing process in order to achieve timely and efficient closings
- Created wire initiation and transmitted disbursement of funds on closed loans
Closing Manager/Repairs and Maintenance Project Manager
Jar House LLC/Najarian Capital, LLC
07.2017 - 11.2019
- Managed all aspects of the closing department including all staffing, process functions and customer service
- Managed and coordinated 3rd party vendors performance on all repairs including tracking work order completion and validating invoices on all contract, amendment and lender required repairs on 80-90 houses per month
- Reviewed all incoming property inspection reports and worked closely with agents to negotiate repair requests within the report
- Ensured all repairs completed were in compliance with FHA, VA, USDA and Conventional loan guidelines
- Responsible for sourcing contractors and maintaining relationships with contractors as well as assisted in their onboarding
- Worked directly with contractors to ensure all work orders were completed in a timely manner and came in at or below budget
- Continually updated the repair process to meet the needs of the companies growth
- Responsible for developing and implementing all inter-departmental standard operating procedures
- Team leader, money handler and bidder on auction days
- Source potential investment opportunities through on the ground property assessments
Closing Paralegal
Weissman, PC
01.2017 - 07.2017
- Responsible for closing and funding 60-70 loans per month
- Reviewed final documentation and closing packages for conventional and government loans along with calculating fees and arranging for the disbursement of funds
- Reviewed loan files and title documentation to ensure compliance with lender guidelines were met
- Created all the closing documents on behalf of the law firm and ensured the documentation met government compliance guidelines
- Effectively managed the final steps of the closing process to achieve timely and efficient closings
- Created wire initiation and transmitted disbursement of funds on closed loans
- Attentively audited signed funding documentation to ensure funding requirements are met
- Monitored and analyzed outstanding payments for closings
- Communicated daily with realtors, lenders, buyers and sellers to ensure a smooth and error free closing
Closing Paralegal/ Manager of Client Development
Sams & Cole, LLC
07.2016 - 01.2017
- Responsible for opening and closing real estate transactions from contract to close
- Organized and scheduled real estate closings
- Ordered and maintained all appropriate documentation needed for residential and REO closings
- Prepared titles and closing statements for residential and REO
- Prepared Deeds and responsible for maintaining 30-40 files from contract to close
- Responsible for imputing and disbursing client checks, organized invoices, and collected funds from appropriate parties
- Maintained and organized files between 3 different software systems
- Fostered positive relationships with clients, real estate agents and closing agents
- Responsible for growing clientele through inside and field marketing
- Organized and maintained the firm's social media accounts
Education
Metro Brokers School of Real Estate
Marietta, GASkills
- Sales negotiation
- Client relationship management
- Operations management
- Staff training and development
- Vendor negotiation
- Team leadership
- Decision-making
- Project management
Timeline
Owner/Operator
Tru Craft Property Services, LLC
10.2023 - Current
Regional Manager of Project Coordination
Divvy Homes
02.2022 - 10.2023
Maintenance Manager
Divvy Homes
08.2020 - 02.2022
Field Manager
Divvy Homes
03.2020 - 04.2020
Closing Paralegal
Ganek PC
12.2019 - 02.2020
Closing Manager/Repairs and Maintenance Project Manager
Jar House LLC/Najarian Capital, LLC
07.2017 - 11.2019
Closing Paralegal
Weissman, PC
01.2017 - 07.2017
Closing Paralegal/ Manager of Client Development
Sams & Cole, LLC
07.2016 - 01.2017
Metro Brokers School of Real Estate
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