Regi T Hall
Memphis,TN
Summary
Passionate professional with extensive experience within the area of social, community and customer service.
Skilled at building community support, key coalitions and effective client communication/services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Monitoring Specialist, Customer Service Specialist
Stanley Black & Decker, Stanley
Memphis, TN
10.2021 - Current
- Delivered exceptional customer service to every customer by maintaining extensive knowledge of services and creating welcoming, positive experiences.
- Resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered calls and emails, addressing customer inquiries, solving problems and providing product information.
- Communicated professionally with colleagues, freelancers and clients.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Logistics Customer Service Specialist (PRN)
Next Level Delivery
Memphis, TN
03.2017 - Current
- Coordinate delivery needs
- Work within strict deadlines
- Arrange delivery of packages to customers
- Use navigation device and company programs for assigned routes
- Correspond with office representatives & customers to ensure service is properly rendered
- Document all interaction with customers
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Recorded product or service failure complaints and notified appropriate employees
- Verified daily deliveries against shipping instructions before delivering to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Operated vehicle safely in highly congested areas with no traffic violations.
Logistics Tracking Specialist/ Client Services
Accredo/Cigna Pharmacy
Memphis, TN
02.2020 - 03.2021
- Ensure medication is delivered to patients as scheduled via UPS, FedEx, USPS or private courier
- Work with Patient Care Advocates, Pharmacists, Nurses and management to provide life sustaining medication to patients
- Provide daily reports using excel and company programs
- Constant communication with carriers and various departments via email
- Document all communication and action taken daily
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Entered shipping information into computer system and estimated freight and postal rates.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Community Counselor (PRN)
The Oaks Of Lapaloma
Memphis, TN
07.2019 - 01.2020
- Identifying issues and create goals according to treatment plans
- Transported clients to & from appointments and outings
- Provided emotional support
- Assisted Therapists with appointments
- Completed various duties as assigned
- Connected clients with community service and resource agencies.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
- Led weekly group therapy meetings.
- Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
Families in Transition Connector
Agape Child & Family Services
Memphis, TN
01.2016 - 03.2017
- Promoted support as liaison between families and community resources
- Provided client-driven and strength-based services
- Assisted with incoming calls, scheduled appointments and walk-ins inquiring about services
- Extensive Customer/Client Service
- Educated clients on health and welfare of children within home
- Offered various provider and healthcare information
- Offered support in areas of life skills & development
- Adhered to and worked within agency policies
- Recognized providers and partners needs and provided holistic services
- Developed, planned and managed prevention education, outreach programs and life skills
- Managed programs and adhered to organization requirements
- Maintained current knowledge of rules, laws and accreditation standards
- Collected and input data into electronic county-wide system for various reports and agencies
- Developed relationships with providers, clients and community resource providers
- Methodist LeBonheur, Center for Children and Parents
- Interviewed clients and family members to obtain key information for case planning and management.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Attended hours of meetings, conferences and training courses to advance professional knowledge of social work.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Family Support Specialist
Healthy Families, LeBonheur Children's Hospital
Memphis, TN
03.2013 - 01.2016
- Served as link connecting Prenatal/Postnatal moms to resources and tools that decrease infant mortality and child abuse
- Maintained thorough knowledge of organizations mission in order meet expected goals
- Planned and executed company events to promote financial goals
- Provided families with weekly home visits
- Conducted meetings and advanced social service tools
- Focused on budget adherence and survey results
- Delivered outreach resources; identifying and reporting any issues/concerns
- Kept management appraised of all outreach activities, events, outcomes and work involvement
- Assisted client population for access to care, screening and prevention activities
- Ensured healthcare of family was met in adequate time
- Focused on retention of program participants
- Served as source of support to overburdened families
- Coordinated outreach, preventative screenings and community initiatives
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Developed rapport to create safe and trusting environment for care.
- Organized activities for birth parents and in-home support counselors.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Liaison/Support Worker III
Methodist LeBonheur Children's Hospital
Memphis, TN
06.2011 - 03.2013
- Served as liaison between parents and doctors; delivering surgery updates, statuses and concerns
- Resolved concerns with parents, escorted families to recovery room post- surgery, offered customer service to visitors and assisted nurses with patients as needed
- Ensured daily supplies were ordered for recovery room, stocked supplies as needed for nursing staff
- Used agency reporting and update tools
- Adhered to privacy laws
Education
Bachelor of Arts - Communications, Sociology
The University of Tennessee - Martin
Martin, TN08.2000
High School Diploma -
The University of Tennessee - Martin
Martin, TN05.1996
Skills
- Significant Community Service experience
- Strong familiarity in area of Public Health
- Trained in Provider relations/service interactions within various Public sectors
- Exceptional knowledge of local, state and federal agency operations
- Excellent ability to coordinate Community Events
- Highly skilled in Customer interaction both telephonically and face to face
- Superior oral and written skills
- Outstanding Critical thinking and problem solving
- Ability to effectively collaborate within organization and with outside partners
- Proven professional in analyzing and disseminating information
- Experienced in scheduling, documentation and reporting as required per company policies
Certification
Certified in CPR/Heartsaver
HIPPA and OSHA trained
Professionally trained in Effective Communication, Diversity & Culture Sensitivity
Timeline
Monitoring Specialist, Customer Service Specialist
Stanley Black & Decker, Stanley
10.2021 - Current
Logistics Tracking Specialist/ Client Services
Accredo/Cigna Pharmacy
02.2020 - 03.2021
Community Counselor (PRN)
The Oaks Of Lapaloma
07.2019 - 01.2020
Logistics Customer Service Specialist (PRN)
Next Level Delivery
03.2017 - Current
Families in Transition Connector
Agape Child & Family Services
01.2016 - 03.2017
Family Support Specialist
Healthy Families, LeBonheur Children's Hospital
03.2013 - 01.2016
Liaison/Support Worker III
Methodist LeBonheur Children's Hospital
06.2011 - 03.2013
Bachelor of Arts - Communications, Sociology
The University of Tennessee - Martin
High School Diploma -
The University of Tennessee - Martin
Certified in CPR/Heartsaver
HIPPA and OSHA trained
Professionally trained in Effective Communication, Diversity & Culture Sensitivity
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